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Posts: 2
Registered: ‎07-12-2018

Price match for Dell Laptop after purchase from Best buys store.



I have purchased Dell laptop from best buy store newport location at cost of 829$ on 30th Jun'18. Within 10 days, I would be getting price match for the same model from online retailer. Now, the cost of same model is 729$. So, I called to best buy price match customer care on 10th July itself. And also confirmed that, I was eligible to get refunded amount in next 24 to 48 hours after doing reviewing and price match. I have used my debit card of Bank of America when purchased it.

  It seems that it's taking bit longer time than expected. I am also having ticket number as well. It's almost 3 days since i have raised ticket and accepted by the best price match department. Everytime when I am calling to customer care of Best Buy department (1-888-237-8289) or Online Chat, I am getting response that "my request is on progress of refund amout.We would advise you to wait for another 24 to 48 hours for us to successfully provide you a confirmation email that our back office team has processed the refund back to your account."


Please do the needful for me.


Posts: 8,265
Topics: 358
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Registered: ‎09-29-2008

Re: Price match for Dell Laptop after purchase from Best buys store.

Hello chetanmrana,


Welcome to our community. Best Buy's Price Match Guarantee is a terrific way to get the best possible price on the fantastic products you use every day. I was happy to see that you hoped to avail yourself of this offering, but certainly less than happy to hear that your credit has not yet processed. I regret any inconvenience to you.


Generally speaking, a price match refund should be visible on your statement within about 5-7 business days, depending upon the policies of your bank. If you have still not seen the credit appear, please let me knwo and I'll do my best to help.


Thank you for bringing your circumstances to our attention.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎07-12-2018

Re: Price match for Dell Laptop after purchase from Best buys store.

Hi John,


I received the amount credited to my bank account on 16th July'18. As you mentioned in below email, It took 5 to 7 business working days.


Thanks for support.