07-11-2018 12:15 AM
07-18-2018 11:00 AM
I’m also a Kyle, so we’re starting off pretty well there. Thanks for reaching out to us at the Best Buy Community forums.
I know how disappointing it is to have a new item break like that, and I apologize for all of the running around you did because of that. Under our Return & Exchange Promise, we do not accept returns on damaged items, so the store was following policy when they refused your return. That said, there seems to have been some miscommunication about the offer for an exception.
I’d like to take a deeper look into this. If you could please reach out to me through a private message with some additional details, that would be great. You can send that message through the link in my signature below this post.
Please include your name, email address, phone number, and the customer service PINs from the bottom of any of the receipts you still have.
|Kyle R|Social Media Specialist | Best Buy® Corporate|
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