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Posts: 1
Registered: ‎03-19-2017

Order status is stuck in processing; order still not prepared and it's past the expected pickup day

I placed an order on the 15th of March for 5 items. Two are physical items a camera and an external hard drive and two non physical items geek squad protection for both the camera and the hard drive and also there was a shutterfly coupon. All of these items I selected in store pickup at a southloop store in Chicago and the expected pickup day was March 18. Today, March 19, a day past the expected pickup day all the items still say processing. I called best buy customer service and was told two different things, the first person I spoke to I believe said the camera was ready but the hard drive was not, I was then transferred to someone else who said the hard drive was ready but the camera is being shipped from another store. So, understandably I have no confidence in those conversations. Additionally if you go online it says that the southloop location, where I am suppose to get my items from, has stock of the hard drive, so why is my order for that still processing? And why are the non physical items like geek squad or the shutterfly coupon still processing? The total of these items is over $1300 so I'd like to have some reassurance on what is going on

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Registered: ‎01-09-2017

Re: Order status is stuck in processing; order still not prepared and it's past the expected pick...

Greetings leslieo,

 

I’m sorry to hear about the delays with your order and the conflicting information you’ve received. I absolutely understand how frustrating it can be to get multiple answers. I’d be happy to review everything and make sure I get you accurate information.

 

After reviewing your order, I show there appears to be an issue with the payment. We have collected 76.13 but are still awaiting the remaining 1,239.96 which is why the order has not progressed.

 

I want to apologize again for the confusion. In many cases if a bank sees that someone is attempting to authorize a charge multiple times, they decline them in order to protect you. I would recommend calling them to have that cleared. If there is anything else I can answer or address, please don’t hesitate to respond.

 

Sincerely,

Javier|Social Media Specialist | Best Buy® Corporate
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