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New Member
Posts: 2
Registered: ‎04-15-2017

New BB Credit Card

How long does it take to get the new card in the mail? I am no longer able to use my card online as it is asking for the code on the back. I haven't received my card in the mail yet. What is the average wait time to get it???

Posts: 2,539
Kudos: 135
Solutions: 95
Registered: ‎12-30-2010

Re: New BB Credit Card

Normally 7-10 business days, but it comes from Citibank and not Best Buy. If it's been longer than this time frame, I would contact Citibank to find out what's taking so long.

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Before posting I try to research everything first or use my own experiences. I do not now nor have I ever worked for Best Buy. After a year and a half hiatus, I'm back working for the competition.
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Posts: 2,357
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Registered: ‎10-10-2012

Re: New BB Credit Card

Hello stfinney,

 

Welcome to the forum. I can imagine you're concerned about not receiving your new Best Buy card. I'd also be upset that I wouldn't be able to shop without the new one!

 

As Walrus stated your My Best Buy card is issued by our partner Citibank, and I recommend calling their customer service line at 1-888-574-1301. They will be able to assist you further.

 

Thank you for visiting the forum, and please do not hesitate to let me know if you have any other questions or concerns.

 

Best,

 

Maria|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-15-2017

Re: New BB Credit Card

No worries, I called and the card was delayed in shipping, I got it today in the mail! YAY!
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Posts: 2,357
Topics: 47
Kudos: 82
Blog Posts: 5
Solutions: 104
Registered: ‎10-10-2012

Re: New BB Credit Card

Hello stfinney,

 

Yay! Glad you received it and happy shopping! 

 

Thank you for the update, 

Maria|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!