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Posts: 3
Registered: ‎01-10-2018

NO Proper Response- False Information Provided - Worst Customer Support - Elite Plus Member

Hello Best Buy Agent, This is my last try here to solve the issue that I am facing. I am a Best Buy Elite Plus member , and its been 4 years Journey with best buy. I recently purchased an item and did a price match. I confirmed with the customer care representative and confirmed with them if the price match was processed , that's when I picked the item - I bought a lot of items this year as gifts to my friends and family and this item is one of them. Later than the refund has not been reflected on my account and ended up calling customer care couple of times . Till today its around 10 times. I've encountered 2 or 3 people who were really trying to take a look and help me out. Thanking them , other than that the agents are really rude , transferring me to departments to departments , not even ready to hear what my problem is , or simply hung up the phone if I ask for their manager. I just gave them a call and heard the request was denied and the agent was simply says that I've been provided false information that the price match was processed after 10 days. If this is not going to be resolved, I am never returning to best buy again. Thanks! Reddi
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New Member
Posts: 3
Registered: ‎01-10-2018

Re: NO Proper Response- False Information Provided - Worst Customer Support - Elite Plus Member

Hello again , Is there anyone thats going to respond on this  to help me out ?

Thanks!

Reddi.

Posts: 5,302
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Registered: ‎01-21-2014

Re: NO Proper Response- False Information Provided - Worst Customer Support - Elite Plus Member

Good morning, Reddi, and thanks for joining the Best Buy Support forum,

 

Things have been incredibly busy here due to the recent holiday season, so please forgive the lateness of my reply. We’ve been trying to play catch-up for some time, and we regrettably haven’t been able to address all customer concerns in a timely fashion. Your patience has been greatly appreciated though, particularly as I understand your price match hasn’t gone through as expected. Unless we weren’t able to validate it, I’m not sure why you wouldn’t have received the partial refund after waiting 10 days; however, I’d be happy to see what’s causing the problem.

 

I’ll need some additional information from you to discuss this further due to privacy concerns though, so please be on the lookout for a private message heading your way shortly. Once received, you may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.

 

Sincerely,

Alexandra|Social Media Specialist | Best Buy® Corporate
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