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New Member
Posts: 3
Registered: ‎01-10-2018

NO Proper Response- False Information Provided - Worst Customer Support - Elite Plus Member

Hello Best Buy Agent, This is my last try here to solve the issue that I am facing. I am a Best Buy Elite Plus member , and its been 4 years Journey with best buy. I recently purchased an item and did a price match. I confirmed with the customer care representative and confirmed with them if the price match was processed , that's when I picked the item - I bought a lot of items this year as gifts to my friends and family and this item is one of them. Later than the refund has not been reflected on my account and ended up calling customer care couple of times . Till today its around 10 times. I've encountered 2 or 3 people who were really trying to take a look and help me out. Thanking them , other than that the agents are really rude , transferring me to departments to departments , not even ready to hear what my problem is , or simply hung up the phone if I ask for their manager. I just gave them a call and heard the request was denied and the agent was simply says that I've been provided false information that the price match was processed after 10 days. If this is not going to be resolved, I am never returning to best buy again. Thanks! Reddi
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New Member
Posts: 3
Registered: ‎01-10-2018

Re: NO Proper Response- False Information Provided - Worst Customer Support - Elite Plus Member

Hello again , Is there anyone thats going to respond on this  to help me out ?

Thanks!

Reddi.