01-10-2018 07:56 PM
01-17-2018 10:19 AM
Good morning, Reddi, and thanks for joining the Best Buy Support forum,
Things have been incredibly busy here due to the recent holiday season, so please forgive the lateness of my reply. We’ve been trying to play catch-up for some time, and we regrettably haven’t been able to address all customer concerns in a timely fashion. Your patience has been greatly appreciated though, particularly as I understand your price match hasn’t gone through as expected. Unless we weren’t able to validate it, I’m not sure why you wouldn’t have received the partial refund after waiting 10 days; however, I’d be happy to see what’s causing the problem.
I’ll need some additional information from you to discuss this further due to privacy concerns though, so please be on the lookout for a private message heading your way shortly. Once received, you may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
|Alexandra|Social Media Specialist | Best Buy® Corporate|
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