04-20-2017 04:07 PM
04-21-2017 09:33 AM
Welcome to the Best Buy Support Online Forum Community! I appreciate the time you’ve taken to share your recent Whirlpool washer & dryer delivery experience with us here. It’s discouraging to learn that stacking kit wasn’t in-stock at your local Topeka Best Buy on your delivery date, and it may not be available until 4/28.
Stacking kits are essential if you choose to have your washer and dryer installed in a stacked position. Typically at the time of purchase inventory should be double checked for appliance purchases, and inventory constraints should be noted. I apologize that sales agent you were working with in-store may have missed that step, and didn’t give you a call to update you on the situation prior to your delivery date. It’s equally disappointing that the manager at the Topeka Best Buy wasn’t able to assist you in finding an acceptable resolution.
I’d be happy to review your Whirlpool washer and dryer order to ensure that your experience is correctly documented here at our corporate offices. Plus if your order is still active see what options may be available to help you with this matter.
Can you please send me a private message with your order number? Using the information you provided upon joining our community I was unable to locate it. You can send me a private message by choosing the option to do so next to my name at the bottom.
I look forward to your reply.
|Mariah|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!