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Posts: 5
Registered: ‎04-20-2017
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Karma

Hi I recently purchased the GoPro Karma from a Best Buy store in Newport News va and it is not turning on. I don't know why it's not turning on. The battery has all four dots lit up. It also sounded a little funny the first time that I flew it. I was told by GoPro to make a case with you
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Registered: ‎09-29-2008

Re: Karma

Hello Pjones4349,

 

There's nothing more disappointing to me than buying an exciting and expensive new product only to have it not work as expected or develop a fault soon after purchase. I was discouraged to hear this has occurred with your GoPro camera and I regret any inconvenience to you.

 

Best Buy's Return & Exchange Promise allows for the return or exchange of most products within 15 days of purchase (30 days for My Best Buy Elite members and 45 days for Elite Plus members). As it appears you are within these dates, I recommend returning to your local store for assistance with a return or exchange.

 

I hope this helps. Thank you for writing to us.

 

Regards,

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎04-20-2017

Re: Karma

This makes me so happy to hear that! I almost thought that I was going to have to flush 1200 dollars down the toilet . So I will just go in and exchange it. thankyou so much
New Member
Posts: 5
Registered: ‎04-20-2017

Re: Karma

The drone is now overheating . It was just sitting on a cool bus with the battery inside and it felt extremely hot . I believe it has something to do with the power connection now
New Member
Posts: 5
Registered: ‎04-20-2017

Re: Karma

The drone is now overheating . It was just sitting on a cool bus with the battery inside and it felt extremely hot . I believe it has something to do with the power connection now.