04-15-2017 12:08 PM
To whom it may concern:
04-15-2017 03:04 PM
04-17-2017 03:24 PM
Welcome to the Best Buy Community forums. I know exactly how you feel. Sometimes after a disappointing or frustrating experience (and it sounds like yours was both), a good rant can make me feel a lot better. I’m so sorry that that we weren’t able to help you out in our Palmdale store.
Minecraft is a really neat game, and it’s great that your son is interested in it. Your post made me wonder why the cards weren’t available at any other retailers and why we weren’t able to sell you the card. Based on what I’ve found it looks like Microsoft has discontinued the physical card buying option for now.
I’m very sorry that the store hadn’t pulled down all of the discontinued cards, and that it made an already stressful holiday even more difficult. Sometimes when products like these activation cards are discontinued, the manufacturer requires retailers to send the cards back to them, and I imagine this is likely why a card couldn’t be given to you. Beyond that, though, you shouldn’t feel like you need to hunt across the store to find help locating an item.
I’m sure you were able to figure out a great replacement for your son for Easter morning because you sound like an awesome mom. I apologize again that Best Buy wasn’t able to help you make that happen. I’ll be sure to document your experience in our corporate systems. We reply on feedback like yours to find out when we drop the ball on something, and we take your feedback and suggestions very seriously.
I know my post can’t make up for your bad experience, but I hope we’re able to use your feedback to improve the service we offer and the next time you visit Best Buy you get the expert service we try to give all of our customers. I hope you and your family had a great Easter, and if there’s anything further I can help you out with, please let me know.
|Kyle R|Social Media Specialist | Best Buy® Corporate|
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