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Posts: 2
Registered: ‎02-28-2017

Issues with Trade in at store.

I called the 1800 number about this, last night and this morning.  No one knows where to transfer the call to. I got "product support", "billing", "Geek squad" and then some other department.




I did an online trade in for my Microsoft Surface 3 128 gig model. It gave a value of $206 valid until 4/23/17. I took it to the store to trade it in.  When I got there and showed them the email, they stated “We have no way to check the online system to see the email it sent you,  the price changes daily, and as of right now it says $81.”     While standing there, I got another email, saying “time is running out to trade in for $206”.    They called someone over, who basically told me the same thing “the price changes daily and we can’t match what the email says”.  

How is it that they are not able to see what the system gave the value for in the store? Also, why not honor the email?  I was going to purchase another MacBook Pro last night while there with the gift card, so obviously that didn’t happen.   Before I go and buy it from BH.  I think this is absurd.


Posts: 1,751
Topics: 14
Kudos: 152
Solutions: 89
Registered: ‎11-29-2016

Re: Issues with Trade in at store.

Hello Subliminal87,


I’m sorry to hear about the troubles you’ve had with our 888-BESTBUY support teams.  I know how frustrating it can be when you call looking for help, and after two calls, you still don’t get the answers you’re looking for.  The good news is, I’d be more than happy to address any concerns you have about the trade-in of your Microsoft Surface 3.


Whenever using our Trade-In estimator, there are times when the estimate that is given online might vary from the estimated value provided in your local Best Buy store.  While this can be frustrating, it sounds like you still have time to trade in your Microsoft Surface 3 for the estimated value you were provided online.  After looking up your information you used to register to our forum, I see your concerns have reached Kathryn from our Executive Support team.  It appears you’ve already been in contact with one another, and according to her notes, she’s currently reviewing your case with local management.  She should reach out to you as soon as she has more information, but feel free to reach out to her directly if you have any questions for her in the meantime.  Otherwise, feel free to review our  Trade-In FAQ page, as it is full of valuable information.



SeanM|Social Media Specialist | Best Buy® Corporate
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