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Posts: 2
Registered: ‎04-20-2017
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How to make complaint about empoylee?

[ Edited ]

Hello

 

i would like to know how to make complaint against one of your employees at the location of Colma best buy.

 

while trying to buy a phone i had very bad service. 

 

please help thank you.

 

sorry if i am hard to read English is not my first language.

 

 -Matthew {removed per forum guidelines}

Posts: 2,175
Topics: 10
Kudos: 183
Solutions: 133
Registered: ‎12-23-2016

Re: How to make complaint about empoylee?

[ Edited ]

Hi Matthew,

 

Thanks for signing up with an account here at the Best Buy Community forums. I’m sorry to hear that you had a bad experience at our Colma store.

 

You’ve come to the right place to let us know if we didn’t provide the kind of service that you should expect from Best Buy. Feel free to post in this thread with the details of your experience. If the story contains any personally identifying information, or if you would be more comfortable sharing the information privately, you can send me a private message by clicking on the link in my signature below.

 

Also, I’d like to say as someone that tried, and failed to learn both German and French, I applaud you for learning English. I’ve never been able to get my head around a second language, and I really respect people who are able to communicate in more than one language.

 

I look forward to hearing back from you with the details of your experience, and I hope that I’ll be able to use your feedback to help to make sure we don’t make the same mistakes again.

Sincerely,

 

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-20-2017

Re: How to make complaint about empoylee?

Hello Kyle, thank you very much.

 

one of your employees was racist under his breath towards my ethnicity, i am Chinese. i did not appreciate this slur.

he also kept trying to sell me a phone i did not want. i said exactly what phone i wanted, he tried to give me different one that had bigger price.

 

do i report his name? or how do you handle this issue. i do not want other people to get racises remarks.

 

thank you very much for getting back to me

Posts: 2,175
Topics: 10
Kudos: 183
Solutions: 133
Registered: ‎12-23-2016

Re: How to make complaint about empoylee?

[ Edited ]

Hi Matthew,

Thank you for the follow up. We never want any of our customers to feel discriminated against, and we never want an employee to use any racist language. We also never want an employee to try to force a product on a customer that he or she does not want. I apologize that this happened to you.

 

You can click on this link to send me a private message. In that message you can let me know the store location where this happened (it looks like we have a full sized Best buy and a smaller Best Buy Mobile store in that area), along with the employees name and anything else you’d like me to know about the situation.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!