03-17-2017 07:12 PM
03-18-2017 10:59 AM
Scheduling at the Geek Squad has actually led to alot better client and employee interactions and I do not forsee it going away. It was nice to get these appointments slots because alot of times our agents were being tied up for much longer than the alotted 15 minutes, making the customers wait in line behind them for an uncertain time period. Now that we have appointments our agents can effectively plan accordingly and make sure that all of our clients concerns are answered in a orderly and timely fashion. I apologize if you find this not helpful or think that it may lead to client disappointment, and your feedback is greatly appreciated!
With that said, our phone systems are set up to allow our customers to contact a store representative, even if it isn't the store you are calling about. Many of the calls are transferred to the hub stores that see less foot traffic, and alot of times they are able to get basic quesitons and scheduling completed, but sometimes they will need to transfer you to the correct stores location. To opt out of dealing with the phones I would recommend just going under the "services" tab on Best Buy.com to schedule your appointment to pick up your device. I will supply the LINK HERE to make sure you have a faster option available. Thank you again for the time that you took to join and write with the community!
03-18-2017 03:38 PM
It should be more than enough that you had to cope with a computer in need of repairs; nothing else -- like complicated phones call attempting to make a reservation with Geek Squad -- should be stacked on top of it. I was discouraged to read that this was your experience and I apologize for our having created frustration instead of simplicity.
autotech796 has provided some fine insight and steered you in a good direction: You can schedule an appointment by visiting We're Here to Help and selecting "Make a Reservation" under "Getting Help is Easy."
I'm grateful for your feedback and will ensure your remarks are made available to our corporate teams. Thank you for writing to us.
|John|Social Media Specialist | Best Buy® Corporate|
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