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New Member
Posts: 5
Registered: ‎04-18-2017

Help with clearance order instore

[ Edited ]

Hello. I have been going back and forth with Best Buy consumer and Best Buy business  in regards to an order originally made instore on clearance. It's a long story so hopefully my ticket is updated the ref # is {removed per forum guidelines}

 

The item SKU is 9162124 - Wacom - Cintiq 13HD Interactive Pen Display - Black 

 

 

I had called the Corporate Consumer line and explained the situation and I was told it should be possible to order the device from Best Buy Business and to take it to the store and with a managers help the rep can adjust the best buy business order to the instore purchase price by doing a return resale exchange and then cancel the original in store order.

 

 

I had called the store this morning to verify and I was told to call Corporate Consumer again to create a ref number so that a manager or rep and call them when I am in the store to have the price adjusted.

 

I drove to the store a short while ago and I was told by a manager that she could not do anything for me and she checked in the back room with her GM and that there is nothing they can do on their system. I was told I need to call Corporate Consumer again and ask for a supervisor and they can do it. 

 

I called the Consumer line and I was told he would check with his supervisor but they could only match $100 with Best Buy Business. I had spoken to Best Buy Business also because I was confused at first which Corporate entity I had to call and they said their supervisor won't be back until Monday but they won't be able to do anything either because of the price difference. Tyler kept asking if I wanted to cancel my order after I kept answering no.

 

I was finally told the only thing to do is to file a complaint by the BB Corp Consymer rep whom was very understanding and really seemed to try to help. I just don't really understand the disconnect it seems like everyone passed the buck and I'm mentally exhausted, I was told I could have the Best Buy Business order price adjusted to the Instore order price that has been backordered , but now taken off the website so it will undoubtedly be canceled in a few days unless I request an extension and it has already been charged to my bb card.

 

My fiance is an aspiring storyboard artist and she has had this model tablet for maybe 7 years now and it's falling apart so she was insanely excited to find out we could order a new one on clearance at that price. It's just been a bit mentally exhausting today explainging to everyone the situation and being told the store can't do anything and corporate can't do anything when I was told originally that it could be done and they immediately knew what to do when I first called and it didn't sound like a big deal , only to be told no one can help.

 

 

1st Order - {removed per forum guidelines}- I had ordered this item in store on April 9 on clearance for $399.99 I used my Store Card and it has been charged. The item later in the week went into backorder status and the date availability changed to a week later. The item has now been taken off the website. 

 

2nd Order - {removed per forum guidelines}- Best Buy Business Order. Received today. price $799.99

 

Thank You,

Jon {removed per forum guidelines}

 

 

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Registered: ‎07-27-2015

Re: Help with clearance order instore

Hi Jonnic – 


Welcome to our forums and thanks for posting. Given the price difference I definitely understand wanting to do everything you can to try and get the lower price. That said I’m sorry that after repeated calls and price match requests you still don’t have a resolution here, so I’ll be happy to advise you on your best course of action.


Firstly I apologize that one of our phone agents directed you to the store to adjust the BBFB (Best Buy for Business) price, as to my knowledge this is not something out stores are able to support. Regrettably we’re also unable to provide any order or price match assistance with Best Buy for Business orders, so you’ll need to speak with the BBFB supervisor once they return for any further assistance with the existing order. 


As for your original order that is now on backorder, we’re still working to secure inventory to fulfil the order. However please be aware that backorders remain active for 14 days on most products. If we’re unable to secure inventory within that period your order will automatically cancel and we’ll refund your form of payment. 


I regret that we’re unable to be of assistance with this, but if you have any questions or other concerns please feel free to reach out to us again. 


Best Wishes, 

Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎04-18-2017

Re: Help with clearance order instore

Hi Michael, Is there a supervisor that can be obtained from here ? Should I just be calling Corporate Executives instead to have this matter looked at ? 

 

When you say that we're still working to fulfill inventory, I'm not sure if you looked into my ticket or order and instead gave me a cookie cutter answer. The item is not longer even on Best Buy.com. 

 

Given I was told this forum was my last option, I find it disheartening to hear that you'd like me to call Best Buy Business again now to talk to a supervisor on Monday? 

 

It really seem slike the buck keeps getting passed around and no one wants to own this issue. I ordered an item instore that was on clearance and then went into back order and now is on the verge of being canceled. My card was charged. I was told If I ordered the same item from Best Buy Business I would be able to have a return resale exchange done to match the price I paid instore. 

Posts: 3,146
Topics: 45
Kudos: 311
Blog Posts: 10
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Registered: ‎07-27-2015

Re: Help with clearance order instore

Hi Jonnic – 


Regrettably we here on our forums are unable to provide any assistance with BBFB orders, so you’ll need to speak with them directly on this. As for your backorder, I pulled it up in our order management system using the order number you included in your post to check on its status, and am seeing that we’re still working to find inventory for you. Again I regret that we’re unable to be of further assistance in this matter, but speaking with BBFB is your best course of action. 


Regards,

Michael|Social Media Specialist | Best Buy® Corporate
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Registered: ‎04-18-2017

Re: Help with clearance order instore

Hi Michael , it's understandable you wouldn't be able to work with BBFB orders, but I was told directly to take my BBFB order instore and that a manager could help with a rep on the phone with this return resale exchange to match the BBFB order with the instore price. 

 

The instore supervisor told me absolutley nothing can be done?

 

Then I am told to just file a complaint.

 

 

Posts: 3,146
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Registered: ‎07-27-2015

Re: Help with clearance order instore

Hi Jonnic – 


It’s likely the agent who directed you to the store was misinformed, as to my knowledge stores, like us, are also unable to assist with Business orders. 

Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎04-18-2017

Re: Help with clearance order instore

Hi Michael,  I'm not so sure as they told me a Manager would have to call the rep to make the changes, whether that is done in store or over the phone I'm not sure but it seems a key part was having a Manager instore authorize this.

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New Member
Posts: 5
Registered: ‎04-18-2017

Re: Help with clearance order instore

I contacted BBFB and they had said they would not be the ones to contact and they cannot do anything. I called Corporate Consumer and the rep was able to escalate my issue further. 

 

Thank You,