03-17-2017 09:20 PM
I made a mistake and made a payment through my electronic bill pay to closed account. Your customer service department is clueless and have sent me down multiple paths. I have called, written, and sent e-mails and never have gotten a call back. What a horrible experience. There won't be a next time for a purchase at best buy.
If I treated my customers like this, they would not be customers for long.
03-18-2017 08:21 AM
03-18-2017 04:42 PM
what card are you paying on? like the actual branding of the card that you are trying to pay on?
03-18-2017 05:01 PM
I pay almost every bill I have onine and thankfully nothing has gone wrong so far. I was discouraged to read that you had a payment go to a closed account and I regret any inconvenience to you.
With apologies, Best Buy does not have any influence over credit card accounts open or closed; only the credit card issuer does. If your payment went to HSBC or Capital One, I will have to refer you to them for assistance. You can reach HSBC via (800) 975-4722 and Capital One at (877) 383-4802. If your account was through Citibank N.A., please call 888-574-1301 for further assistance.
Thank you for writing to us.
|John|Social Media Specialist | Best Buy® Corporate|
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03-18-2017 08:44 PM
Best buy chose to partner with these credit card companies. It's easy to pass the buck and take no accountability. That's part of the problem with your lack of service. No ownership, just pass it to the next guy. Same experience when I call the numbers you refenenced.
Again, in, it's the partners you chose, not me. Terrible service.