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New Member
Posts: 3
Registered: ‎03-17-2017

Great Customer Service - NOT !!!!

I made a mistake and made a payment through my electronic bill pay to closed account. Your customer service department is clueless and have sent me down multiple paths. I have called, written, and sent e-mails and never have gotten a call back. What a horrible experience. There won't be a next time for a purchase at best buy. 

 

If I treated my customers like this, they would not be customers for long. 

Geek Squad Agent
Posts: 3,251
Registered: ‎03-20-2012

Re: Great Customer Service - NOT !!!!

Any payments that are made go and deal directly with Citi Bank the card holding company. Probably part of the reason for the troubles is because Best Buy doesn't have any access to those files or accounts, but Citi Bank would.

Please reach out to them for more clarifications along with see if there is anything they can do for you for missing the payment date. These cases are very time sensitive and I wouldn't wait to contact them immediately! Best of luck!
I am a CAR Geek Squad Autotech, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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New Member
Posts: 3
Registered: ‎03-17-2017

Re: Great Customer Service - NOT !!!!

Calls, letters, and emails have nbeen made to HSBC, Capitol one, and citi. I've gotten the run aroun and no response. You guys stink. 

Geek Squad Agent
Posts: 3,251
Registered: ‎03-20-2012

Re: Great Customer Service - NOT !!!!

what card are you paying on? like the actual branding of the card that you are trying to pay on?

I am a CAR Geek Squad Autotech, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Was the question answered click solution and kudos the post?!
Posts: 6,652
Topics: 160
Kudos: 329
Solutions: 256
Registered: ‎09-29-2008

Re: Great Customer Service - NOT !!!!

Hello Tuds,

 

I pay almost every bill I have onine and thankfully nothing has gone wrong so far. I was discouraged to read that you had a payment go to a closed account and I regret any inconvenience to you.

 

With apologies, Best Buy does not have any influence over credit card accounts open or closed; only the credit card issuer does. If your payment went to HSBC or Capital One, I will have to refer you to them for assistance. You can reach HSBC via (800) 975-4722 and Capital One at  (877) 383-4802. If your account was through Citibank N.A., please call 888-574-1301 for further assistance.

 

Thank you for writing to us.

 

Sincerely,

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎03-17-2017

Re: Great Customer Service - NOT !!!!

Best buy chose to partner with these credit card companies. It's easy to pass the buck and take no accountability. That's part of the problem with your lack of service. No ownership, just pass it to the next guy. Same experience when I call the numbers you refenenced. 

 

Again, in, it's the partners you chose, not me.  Terrible service.