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New Member
Posts: 2
Registered: ‎07-04-2016

Fraudulent Charge ! Store 0994!

  I just happened to check my credit card transactions an hour or more ago and found a charge of $26.00 and some change ( the pending transaction is now frozen by my card company so I can no longer see the exact amount ). The charge was from "BEST BUY 0994" and that is not my store and I'm nowhere near that location as I'm all the way in California. I already called the card company and they froze my card and are now sending me paperwork that I need to sign off I guess confirming this so the charge can be cancelled.  I'm appalled this is happening to not just me but others from this location. Please tell me you're going to look into this and that store location! After this I need to re consider where I purchase my electronics because I don't need this stress.

New Member
Posts: 2
Registered: ‎07-04-2016

Re: Unauthorized charge

  It just go happens I was charged 07/03/2016 as well from the same store ! Best Buy 0994 . My charge was only 26.00 ( I forget the change amount ). I just got off the phone with my credit card company and they're confirming the location all the way in Richfield, MN. If you search of false charges with this store you get a lot of others complaining about the same thing from the same store. This is ridiculous for this to happen this many times from the same location and sounds pretty fishy, in the meantime my card company has closed off mine and I've changed my password on BestBuy for safety precautions. I'll be keeping a close eye on everything now...  I'd really like to give this store a piece of my mind if this was charged in person without ID checking...but it seems it was all done online perhaps?

 

Posts: 48
Topics: 3
Kudos: 9
Blog Posts: 1
Solutions: 1
Registered: ‎06-16-2014

Re: Fraudulent Charge ! Store 0994!

Hello Catbag, 

 

I appreciate you bringing this situation to our attention. It is very upsetting to hear that you have noticed a fraudulent charge on your credit card coming from Best Buy. I do apologize about this and for any inconvenience it may have caused. I could not imagine something like this happening to myself. 

 

Best Buy store 0994 will be our online channel and not our physical store within Richfield Minnesota. Please know the store did not take any part in this transaction. Best Buy corporate headquarters is in Richfield Minnesota and that is why that information is displayed. 

 

I was unable to find any orders under your email address or phone number which leads me to believe your credit card information may have been stolen. You took the correct course of action by contacting your bank right away to cancel the account. The only other suggestion I would have for you is to contact your local law enforcement. They would be able to work with us to see if we can provide any additional details to help.

 

I hope that this situation can be resolved as soon as possible and that you can get back to enjoying your holiday weekend. Again, I am sorry about what happened.

 

Sincerely,

Heidi|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎08-03-2016

Re: Fraudulent Charge ! Store 0994!

I also just had faudulent attempt from BEST BUY 0994 today (8-3-16) in the amount of $1734.14...have already contacted my account holder and informed them...hope this doesn't drag on and that the fraudulent activity is shut down ASAP!!!!

New Member
Posts: 1
Registered: ‎04-10-2017

Re: Fraudulent Charge ! Store 0994!

[ Edited ]

Your answer is pretty wrong telling someone to contact their local law enforcement. YOU as BEST BUY should contact their local law enforcement as a customer service. Why am I saying this? Because someone just tried to charge $589.56 on my credit card through BestBuy.com minutes after I used my card at a local restaurant here in Fayetteville, NC. My bank  (BB&T) fraud department called me to alert me, cancelled my card, and is sending me a new one. I called the restaurant and reported to them that they may have a dishonest employee. I would assume that Best Buy would call me????? Why haven't they? I am a Best Buy credit card holder and would not use another credit card to charge at Best Buy. Why doesn't Best Buy make an attempt to boost customer satisfaction by contacting the person who is being defrauded and their local law enforcement agency to assist them in filing a report and hopefully starting an investigation into the matter? Steven Gove {removed per forum guidelines}

New Member
Posts: 1
Registered: ‎06-05-2017

Re: Fraudulent Charge ! Store 0994!

This store has a REAL problem with hackers!!  This is the second time is a little over a year my credit card has been hacked -- this time to the tune of $675.  This is outrageous.  The credit card number and address obviously do not match even if it is being shipped somewhere else.  What about the three digit security code?!?!  You people who take joy in hacking other peoples accounts are the real cream of the crop.  You are the lowest life of all creatures on this earth.  And this store is obviously an easy pick.  Best Buy 0094 -- don't know now you stay in business.  You really should look into upping your online security.

New Member
Posts: 1
Registered: ‎06-09-2017

Re: Fraudulent Charge ! Store 0994!

I to had a fradulent charge in the amount of $967.49 to my card. I ended up canceling my debit card due to this. Why is this happening to so many people and nothing is being done to fix this?

New Member
Posts: 1
Registered: ‎07-10-2017

Re: Fraudulent Charge ! Store 0994!

My wife had a fraudulent charge of 953.99 on her debit card Sat July 7 , 2017. She is bed ridden stage 4 lung cancer . Absolutely got no help as they wanted to speak to my wife. I wish she could. They wouldn't help at all. I will never buy from them again !! By the way we are in Pompano Beach Fl. quite a distance from them in MN . Pieces of crap !!!!!!!!!!