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New Member
Posts: 1
Registered: ‎09-13-2017


Good morning. My Best Buy account was hacked yesterday. Two orders were placed with a combination of in-store pickup and home delivery items. I contacted your CS by phone and was able to cancel most of the items purchased. The order status indicates a Visa was used and the last-4 given. The last-4 do not match any of my credit cards leading me to believe a Visa account was created fradulently in my name. However, as of yesterday it does not appear on my credit report.

As I continue my investigation into what happened I need some more information. Can someone message me privately? Specifically I'd like to have the entire credit card number and the issuing bank so I may investigate further.


I can provide order numbers and a Best Buy Case Number is needed.


Thank you for your time and attention to my request.  

Valued Contributor
Posts: 2,136
Registered: ‎12-01-2014

Re: Fraud

Best buy won't be able to provide credit card numbers nor the issuing bank regarding the orders due to their privacy policies. You can work with law enforcement and they will too.
Posts: 1,889
Topics: 15
Kudos: 148
Solutions: 96
Registered: ‎11-29-2016

Re: Fraud

Good afternoon rhodetrip222,


Welcome to our forums. Seeing any purchases on your account you’re not familiar with can certainly be a troubling experience, so I don’t blame you for reaching out to us for help. I appreciate the opportunity to look into these orders further for you, and discuss your next steps.


I see you’ve sent one of my colleagues a private message with the information I’ll need, and I’ll be replying to that message shortly. To view my message, you’ll want to be logged into your forum account, and click on the orange envelope in the upper right-hand corner of your screen.


Speak to you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 8,184
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Registered: ‎09-29-2008

Re: Fraud

This message has been moved to its own topic.