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New Member
Posts: 3
Registered: ‎03-14-2017

File a Complaint

I am very disappointed at Best Buy. On 3/4 my husband and I purchased a laptop at the Best Buy store in Boca Raton, FL, store no 554. The rep told us the laptop will be ready for pick up on Friday 3/10. We paid the full amount and git a receipt. We went to the store on 3/10, the item was not available. We were told to come back on 3/11. We showed up on 3/11 and they told us it will be in the store on Tuesday 3/14. Well, this we went this morning and was told to come back any time after 12pm. today. We made a total of 5 trip to the store and left disappointed, confused, lied to and disrespected by an assistant store manager. And the worse part, no laptop. My husband paid for a new laptop and the best the assistant manager offered is a used laptop that was previously returned by another customer. She told us take it or leave it. To get rid of us, she told us, a different best buy has what we purchased in store. We asked her to call and we will go pick it up, that is when she said, no the margate location does not have it. And she lied and disrespected us. That laptop is needed for school since Friday. As of today,we left the store after 2 and half hours disappointed.
New Member
Posts: 3
Registered: ‎03-14-2017

File a Complaint - Laptop Purchased

I am very disappointed at Best Buy. On 3/4 my husband and I purchased a laptop Best Buy in Boca Raton, FL, store no 554. The rep told us the laptop will be ready for pick up on Friday 3/10. We paid the full amount and git a receipt. We went to the store on 3/10, the item was not available. We were told to come back on 3/11. We showed up on 3/11 and they told us it will be in the store on Tuesday 3/14. Well, this we went this morning and was told to come back any time after 12pm.  today. We made a total of 5 trip to the store and left disappointed, confused, lied to and disrespected by an assistant store manager. And the worse part, no laptop. My husband paid for a new laptop and the best the assistant manager offered is a used laptop that was previously returned by another customer. She told us take it or leave it. To get rid of us, she told us, a different best buy has what we purchased in store. We asked her to call and we will go pick it up, that is when she said, no the margate location does not have it. And she lied and disrespected us. That laptop is needed for school since Friday. As of today,we left the store after 2 and half hours disappointed.

Posts: 3,805
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Registered: ‎07-27-2015

Re: File a Complaint

Hello Celicourted –

 

Welcome to our forums, and thank you for reaching out to us on this. I’m disheartened after reading about the delays in getting your laptop and your experience with the staff at our Boca Raton location. Clearly this has been a rather poor and disappointing experience for you, and I sincerely apologize for the delay in getting your computer to you, and any mistreatment by any of our associates or leaders.

 

That said I thank you for taking the time to share your recent experiences with us. Feedback like yours is invaluable to us as we continually work to improve our business and customer service, and I will absolutely be recording your comments and complaint here at our Corporate Offices for internal review. If you have any questions or further concerns please feel free to reach out to us again.

 

Best Wishes,

Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎03-14-2017

Re: File a Complaint

Good afternoon,
This is just an update on my complaint posted last night. I reached out to the corporate headquarter office today. Zar was awesome. He was able to get things done, answered all my questions and delivered on his promise. I got my laptop this evening. He kept his words by returning my calls promptly and went above and beyond to resolve this escalated nightmare. I am now one happy and satisfy customer. Thank you