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New Member
Posts: 4
Registered: ‎04-15-2017
Accepted Solution

Exchange

I was wondering if I could exchange my recently purchased laptop for a desktop. I bought the laptop last week and it doesn't live up to my expectations because I thought I was going to be using it while traveling, but I have no need of it since I have my phone to do such tasks.

 

This is the laptop I have and want to exchange: http://www.bestbuy.com/site/hp-omen-17-3-laptop-intel-core-i7-12gb-memory-nvidia-geforce-gtx-1050-ti...

 

This is the desktop I desire to achieve through exchanging: http://www.bestbuy.com/site/ibuypower-desktop-intel-core-i7-16gb-memory-nvidia-geforce-gtx-1060-120g...

 

 

Posts: 941
Topics: 31
Kudos: 88
Solutions: 26
Registered: ‎11-04-2014

Re: Exchange

Hello SenginPhon and Welcome to the Best Buy Forums

When making purchases its always hard to know if you made the right choose but great news if you did not find the current laptop/device you purchase to your liking you have a 15 day return exchange policy for almost all items except for phones if you are a elite member you would have 30 days and if you are a elite plus member you will have up to 45 days to preform a return or an exchange.
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I am a Geek Squad Agent, but the views that I post are my own and not that of Best Buy. ***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***

If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.
New Member
Posts: 4
Registered: ‎04-15-2017

Re: Exchange

I also forgot to ask if I were to reset my laptop settings so nothing personal would be on there and should I do it at home or in the store to make sure I'm doing it right

Posts: 941
Topics: 31
Kudos: 88
Solutions: 26
Registered: ‎11-04-2014

Re: Exchange

If you wish to reset your laptop you may do so other wise after the computer is returned it will go into a Geek Squad Que line and be reset before being resold . Keep in mind if any damage is present or the OS(operating system is missing) the computer would be considered damaged and non returnable.

If you have any other questions or concerns please don't hesitate to reach out, otherwise if you wish for an official response then you may wait for a moderator to chime in.
----------------------------------------------------------------------------------------------------------------------------------------------------------------
I am a Geek Squad Agent, but the views that I post are my own and not that of Best Buy. ***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***

If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.
New Member
Posts: 4
Registered: ‎04-15-2017

Re: Exchange

How much would the sales tax be since the laptop I purchased was $75

Posts: 941
Topics: 31
Kudos: 88
Solutions: 26
Registered: ‎11-04-2014

Re: Exchange

No idea but if you want to find out the price go through the purchase process online and it will show you how much taxes you will be paying.
----------------------------------------------------------------------------------------------------------------------------------------------------------------
I am a Geek Squad Agent, but the views that I post are my own and not that of Best Buy. ***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***

If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.
New Member
Posts: 4
Registered: ‎04-15-2017

Re: Exchange

Would I be able to go to a different best buy or will I have to go with the one where I purchased the laptop?

Posts: 941
Topics: 31
Kudos: 88
Solutions: 26
Registered: ‎11-04-2014

Re: Exchange

You can go into any Bestbuy in the same country that the product has been purchased in for an exchange or return.
----------------------------------------------------------------------------------------------------------------------------------------------------------------
I am a Geek Squad Agent, but the views that I post are my own and not that of Best Buy. ***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***

If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.