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Recognized Member
Posts: 107
Registered: ‎10-09-2013

Euther citi or bestbuy credit card is broken and wint ket me login

I got an email to view some document in my account this morning and i cant view it because i cant login. I can login to bestbuy.com but not the citi part. It keeps saying my password is wrong, and its not. This had been an issue off and on for a good 2 months. Even the bestbuy monile app wont let you stau ligged in anymore. I cant reset my lassword because i dont have my credit card and either way the pssword is not wrong it has been the same for years. I dont understand why it will not let me login with the correct password nothing is wrong with the password i put in. I have not been able to login or a month so i cant even pay my bill, and citi obviously does not want to help because they are very rude and just straight uo morons. I cancelled ny double cash card because i got sick and tired there bad buisness practices. Ever sense the website and app kind of merged bestbuy and citi i have had nothing but issues logging in and staying logged in. So i have no clue what my letter is about unless somebody hacked my account and changed the password because its been the same thing for at least 2 years now.
Posts: 3,193
Topics: 14
Kudos: 197
Solutions: 189
Registered: ‎12-23-2016

Re: Euther citi or bestbuy credit card is broken and wint ket me login

Hello jerzeyzfynest,

 

Welcome back to the forums. Not being able to log in to your credit card account must be a pain. I hope to be able to point you in the right direction to get this resolved.

 

What you’ll need to do is get access to your account directly through Citibank N.A. You can access their site here. If you can’t log in, I suggest trying the “Reset Password” link.

 

If that doesn’t work, your next step will be to call Citi at 1-888-574-1301. They should be able to help you out over the phone. In the meantime, if you need to pay your bill, you can do so in person at a Best Buy store. We can accept either cash or check for that payment.

 

I hope that helps, and that you’re able to get back into your credit card account online. If you have any more questions, or need any additional help, please let me know.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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Recognized Member
Posts: 107
Registered: ‎10-09-2013

Re: Euther citi or bestbuy credit card is broken and wint ket me login

I actually managed to change the password to something else, and now I can’t login again with the new password. I also have a new checking account, and I’m even having issues adding a checking account and removing the old one. Citi has not been treating me very well. They keep saying they can’t verify me and get me mixed up with my father he is sr and I’m jr. they keep asking me about things that pertain to him and I keep trying to say you guys are wrong your asking me questions that have nothing to do with me. They get nasty and tell every time it’s what the public search records say and I know they are not correct then they have the nerve to treat me like a criminal and hang up on me.
Recognized Member
Posts: 107
Registered: ‎10-09-2013

Re: Euther citi or bestbuy credit card is broken and wint ket me login

I have tried contacting them again and the best answer I got from them so far is they are blooming bestbuy. The lady daily’s we are simply the lending back that handles the best buy charge card. Any issues logging on or pertaining to your credit go through best buy they should have a financial team that handles any issue that pertains to the Best Buy card and that they only handle matters for there own customers that’s an actual citi card like their double cash card etc, and each store who has a line of credit with them manages the credit for their store all they do is lend they credit and chose who can have a card.
Posts: 3,193
Topics: 14
Kudos: 197
Solutions: 189
Registered: ‎12-23-2016

Re: Euther citi or bestbuy credit card is broken and wint ket me login

Hi again jerzeyzfynest,

 

Is the credit card you are trying to pay off a My Best Buy credit card? Best Buy does not offer lines of credit through our stores, so it sounds like there has been a miscommunication.

 

If the credit card you have isn’t a My Best Buy card, you’ll need to reach out to the phone number printed on the back. If it is a My Best Buy credit card, please send me a private message by using the link in my signature below this post. Please include your full name, phone number, email address, and the last four digits of your My Best Buy credit card number.

 

Thank you,

Kyle R|Social Media Specialist | Best Buy® Corporate
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Recognized Member
Posts: 107
Registered: ‎10-09-2013

Re: Euther citi or bestbuy credit card is broken and wint ket me login

Yes it’s the best buy store credit card. It has been awful since citi took over.
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Posts: 5,071
Topics: 80
Kudos: 252
Solutions: 234
Registered: ‎11-30-2015

Re: Euther citi or bestbuy credit card is broken and wint ket me login

Hello jerzeyzfynest,

 

Thank you for clarifying that you have a Best Buy Credit Card, but it’s not one of the co-branded ones. Kyle R. is currently away from his desk, but I’d be happy to see how I can assist you moving forward.

 

Can you please send me a private message with the details Kyle R. requested? You can send your personal details to me privately by choosing the blue “Private Message” message next to my name at the bottom. I look forward to your reply so I can forward your concerns to Citi for further review.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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