Add Product

Search Results:

Reply
New Member
Posts: 2
Registered: ‎01-06-2018

Dura VR Drone- manufacturer critical defect!

I was hoping to get a message to Best Buy that they should reconsider stocking the Protocol Dura VR drone.

 

I received it as a gift from my wife and I was very excited.  On perhaps my 2nd real flight, it decided to fly away on its own.  This is a VERY common experience, judging by comments in the reviews of this item.  I am an experienced flyer and am certain this was not user error.  I am happy to report when it is  Smiley Happy

 

After two weeks of attempts, no response has been received from Protocol.

 

I hate to see products like this on the shelves that may leave children extremely disappointed.  One fathers review of a ruined Christmas was very sad to read.

 

I hope that Best Buy sees this and questions their stocking of this item.

 

thank you

~Matt

Posts: 6,904
Topics: 2,653
Kudos: 137
Blog Posts: 19
Solutions: 292
Registered: ‎10-10-2012

Re: Dura VR Drone- manufacturer critical defect!

This topic has been moved to its own thread under the board Other Customer Service Support for further review

Posts: 8,436
Topics: 83
Kudos: 340
Blog Posts: 47
Solutions: 338
Registered: ‎09-29-2008

Re: Dura VR Drone- manufacturer critical defect!

Hi MattSchucker,

 

Thanks for letting us know about this, and I am very sorry this drone took off without you asking it to do so. I did look through some of the negative reviews of this drone and it does look like this has happened to a number of other customers. I have forwarded this onto the appropriate team here at our Corporate Headquarters. Thanks again for making us aware of this.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎01-06-2018

Re: Dura VR Drone- manufacturer critical defect!

I appreciate your attention here.  I am happy to report that I was a lucky one and managed to recover the flyaway drone and BestBuy is taking care of me, returning the product for a full refund due to manufacturer defect.

 

Protocol did resond and let me know that "Without being there it is hard to say what caused the communication problem with your drone."  I can't say that this was incredibly helpful.


Thanks again for your reply.  It's great seeing a bestbuy employees on here helping out!