01-06-2018 03:02 PM
I was hoping to get a message to Best Buy that they should reconsider stocking the Protocol Dura VR drone.
I received it as a gift from my wife and I was very excited. On perhaps my 2nd real flight, it decided to fly away on its own. This is a VERY common experience, judging by comments in the reviews of this item. I am an experienced flyer and am certain this was not user error. I am happy to report when it is
After two weeks of attempts, no response has been received from Protocol.
I hate to see products like this on the shelves that may leave children extremely disappointed. One fathers review of a ruined Christmas was very sad to read.
I hope that Best Buy sees this and questions their stocking of this item.
01-11-2018 02:27 PM
This topic has been moved to its own thread under the board Other Customer Service Support for further review
01-12-2018 04:30 PM
Thanks for letting us know about this, and I am very sorry this drone took off without you asking it to do so. I did look through some of the negative reviews of this drone and it does look like this has happened to a number of other customers. I have forwarded this onto the appropriate team here at our Corporate Headquarters. Thanks again for making us aware of this.
|Allan|Senior Social Media Specialist | Best Buy® Corporate|
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01-12-2018 05:03 PM
I appreciate your attention here. I am happy to report that I was a lucky one and managed to recover the flyaway drone and BestBuy is taking care of me, returning the product for a full refund due to manufacturer defect.
Protocol did resond and let me know that "Without being there it is hard to say what caused the communication problem with your drone." I can't say that this was incredibly helpful.
Thanks again for your reply. It's great seeing a bestbuy employees on here helping out!