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New Member
Posts: 3
Registered: ‎03-12-2018

Disappointing Customer Service Experience with a RETURN to your Store

From one sales person to a host of others at Best Buy you have failed and despite your latest stock turnaround story you had better fix this or you won’t be in the black for long, you will be back to negative returns.

 

Hence my issue as you have now outsourced some kind of return insurance to a company out of CA who basically gave me the run around after of course I was giving an even more infuriated experience with both your store clerk & Manager at the south setauket store, basically telling me I had to keep the earbuds because there was nothing they could do the 3rd party denied my return!

 

I then called customer service they tell me if I would have bought it online they could have helped but if I go to another Best Buy and try and return them maybe it will work then also I can ask for a one time exception. I don’t have time for this

I travel 200 nights a year, you the reason why I went to your store was because I could try them to ensure that I could have a consistent connection and sound quality on conference calls and they would fit my ear. If not I would have just bought from Amazon. I have had my receipt each time I have made a return and done it inside of the Best Buy Corporate approved returns standards.

 

Disappointed customer

Posts: 1,134
Topics: 8
Kudos: 87
Solutions: 58
Registered: ‎10-19-2017

Re: Disappointing Customer Service Experience with a RETURN to your Store

Greetings, Esimon2976!

 

Welcome to the Best Buy Community forums!

 

I understand how frustrating it is to not be able to make a return for a product that isn’t working out for you.

 

From the information on your post, I’m guessing that your return was prevented by a third party company called The Retail Equation, or TRE for short. The Retail Equation, is a third party service that many retailers, including Best Buy, utilize to help track returns/exchanges in an effort to prevent losses and keep prices low for our customers. Because TRE works with many retailers, it could be returns at other stores that triggered the prevention of this return for you, not only ours.

 

What you’ll need to do, if you feel like you were prevented from making this return in error is to reach out to TRE directly. You can call them at 1-888-224-1920. For the best assistance please have the TRE transaction ID and the last four digits of your drivers license number handy.

 

You’ll want to request a copy of your return activity report. You can then review it and dispute any transactions that you believe should not be included on the report.

 

I hope that they are able to help you out and get the stop on your returns lifted.

 

Thanks for posting!

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎03-12-2018

Re: Disappointing Customer Service Experience with a RETURN to your Store

You will never get another sale from me again as they tell me they are just a 3rd party hires by you all I want to do is return a pair of earbuds nothing more nothing less
Posts: 1,134
Topics: 8
Kudos: 87
Solutions: 58
Registered: ‎10-19-2017

Re: Disappointing Customer Service Experience with a RETURN to your Store

I understand your frustration, Esimon2976!

 

I know this situation takes a bit of looking into, but is the only way to stay fair to all of our customers. Were you able to submit a dispute with them? If so, was it denied? If you have not submitted your dispute, I recommend you do so as soon as possible.

 

I appreciate your time and patience.

 

Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎03-12-2018

Re: Disappointing Customer Service Experience with a RETURN to your Store

This does not solve the problem, this is basically not a solution as i only have 14 days to return the product which ends this week, so your solution basically is keep a set of earbuds and this is not a solution.

 

 

I am frustrated and dont care unless the resolution is me being able to return the earbuds.

 

Posts: 1,134
Topics: 8
Kudos: 87
Solutions: 58
Registered: ‎10-19-2017

Re: Disappointing Customer Service Experience with a RETURN to your Store

I understand your frustration, Esimon2976.

 

I have responded to the private message you’ve sent me. I appreciate your time.

 

Have a good one!

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!