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Member
Posts: 10
Registered: ‎11-09-2012
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Customer Service Called Me

They called and left voicemail the other day. I don't talk on the phone due to disability. If someone here could please message me, I'll pass on my information so you can let them know to email me. Thank you.
Member
Posts: 10
Registered: ‎11-09-2012

Re: Customer Service Called Me

I think the call was from corporate; Minneapolis was the originating city. They called last Thursday.
Posts: 817
Topics: 6
Kudos: 51
Solutions: 42
Registered: ‎12-23-2016

Re: Customer Service Called Me

Hi Dell14z,

 

Welcome to the Best Buy Community forums. I’ll be happy to try to help you get in touch with the person who gave you a call to discuss your situation.

 

Using the information in your post and your forum registration, I believe I was able to locate our previous contact attempt in our system. I’ll be forwarding your request for an email reply over to the folks that are looking into your inquiry for you. You should be getting an email back at the email address you used to register for your forum account here some time in the next few days. If you haven’t heard anything by Friday please let me know and I’ll reach back out to check on this for you.

 

Additionally, if the email address you used to register for the forums isn’t the best email to reach you at, please send me a private message using the link in my signature below containing the best address to reach you and I’ll forward that information on over as well.

 

I hope that helps!

Thank you,

 

Kyle R|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 10
Registered: ‎11-09-2012

Re: Customer Service Called Me

Thank you very, very much. I will check email after I write this. I couldn't have anyone call her back as her voicemail was garbled. Hopefully I'll hear back and email can solve this.
Member
Posts: 10
Registered: ‎11-09-2012

Re: Customer Service Called Me

Just checked and the only email from Best Buy is from this forum about new posts
Posts: 817
Topics: 6
Kudos: 51
Solutions: 42
Registered: ‎12-23-2016

Re: Customer Service Called Me

Good morning Dell14z,

 

I just checked back in to this and you should have received an email about this yesterday evening from Karla on our executive response team, who is working on this for you. Going forward she’ll be your point of contact for getting this resolved.

 

If you don’t have the email in your inbox, be sure to check your spam folders. If the email doesn’t arrive at all please let me know and I’ll follow up with Karla and ask her to re-send it.

 

Thank you,

 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 18
Registered: ‎12-04-2011

Re: Customer Service Called Me

Checked Inbox and Spam on all email addresses (3). Nothing from Best Buy other than notice of your post. 

Posts: 817
Topics: 6
Kudos: 51
Solutions: 42
Registered: ‎12-23-2016

Re: Customer Service Called Me

Hi again Dell14z,

 

It looks like you have a couple different forum accounts with us. I’ll be sending you a private message to the Dell14z account with some additional information about this to try and help you get this resolved. You can check that message by logging in to the Dell14z account and clicking on the orange envelope in the top right corner of the screen.

 

Thank you,

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!