09-14-2013 03:35 PM
I realize this is out of Best Buy's control, but perhaps when the licensing contract is up they could shop for another bank to provide credit card service.
I use Quicken to monitor all my credit cards and at HSBC, you wouldn't use one step connect but at least you could download.
Citibank's "online banking" (and I use that term loosely) doesn't allow you to download into quicken.
So guess what, I'm only going to use this card at Best Buy going forward. I like keeping track of my finances with Quicken.
Maybe BB could put some leverage on Citibank (as they do have quicken download with their Sears card)..Just saying...
09-14-2013 09:49 PM
09-15-2013 11:29 AM
Unfortuantely since Quicken 2005, none of those are supported. QIF support dropped way back then.
Intuit says it's becuase OFX is more reliable, but I'm guessing it's becuase you have to pay Intuit for that capability.
Citibank has a crap load of department store cards (home depot, sears) and all of them allow you to download into it. But not Best Buy.
09-17-2013 02:41 PM - edited 09-17-2013 02:41 PM
Thank you for taking the time to post your feedback to the forum!
I can understand the want to download your monthly billing statements if you do not receive a mailed paper copy. If Citibank offers Quicken as an option with their other cards, then it could potentially be an available option with the Best Buy credit card. Since Best Buy and Citibank are separate companies, that sort of decision would be in the hands of Citibank.
If you have any additional questions about your Best Buy credit card or Citibank's online banking options, I would encourage you to contact Citibank's support team directly. You can reach them by calling 1-800-365-0292 (Best Buy/Reward Zone credit card) or 1-800-419-4959 (Reward Zone MasterCard).
I hope you have a great day!
09-30-2013 01:01 PM
Thank you for your follow-up and response. I had considered a letter to the CEO of Best Buy to pressure CitiGroup. After all, Best Buy is where I purchase my Quicken and Turbo Tax software. I will pursue other avenues thru CitiGroup but hope this displeasure is passed appropriately within Best Buy.
09-30-2013 02:05 PM
I agree. Citibank really doesn't seem to care and I think the only leverage available is through Best Buy. (Quicken is owned by Intuit, and I am certain it is Citibank's decision not to support the Best Buy card when they have other cards (like Sears) that are supported for Quicken downloads.
11-10-2013 11:08 AM
This is indeed unfortunate and removes from users what had been a very user friendly bit of functionality. With virtually all my other credit cards, I am able to seamlessly download transactions (purchases, payments, etc.) into Quicken. We used to be able to do this with the Best Buy card when it was serviced by HSBC. Best Buy would do its customers a great service to apply some pressure with the Citibank relationship managers. You would have far greater influence than individual customers!!
11-10-2013 01:39 PM
Everyone that has a problem should report it to Citibank and Best Buy. I would also say that if you email Citibank, that you request that your email be forwarded to a supervisor.
I do know that the interface is not cheap from Intuit...but it's not like Citibank doesn't have this with their Sears card for example.