04-18-2017 04:43 PM
04-19-2017 04:26 PM
I want to start off my extending my sincerest apologies for the trouble you experienced with your recent purchase. What should have been a simple transaction became much more difficult and we unfortunately did not do our best to alleviate that. I’m truly sorry for that.
When My Best Buy certificates are used they unfortunately are put on hold similar to an authorization on a credit card which can take a few days to clear. Due to that, preforming an in store exchange from an online order becomes a bit more difficult. The customer service agent should have understand your concern and explained it to you in a respectful manner. Your interaction with our Blue Shirt is a clear indication that training and coaching opportunities are present. I want to assure you that I will forward your words to the leaders of the Strongville store so those behaviors can be addressed appropriately.
Thank you for taking the time to share your sub par experience with us as we genuinely value this type of feedback. We always want to continue to grow as a customer service orientated company and take your words sincerely. If there is anything else you’d like me to address or answer, please don’t hesitate to bring it to my attention!
|Javier|Social Media Specialist | Best Buy® Corporate|
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