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Posts: 8,360
Topics: 367
Kudos: 578
Solutions: 353
Registered: ‎09-29-2008

Re: Best Buy Cell Phone App FAQs

Hello photobug,

 

Thank you for your patience while we began our research. When we tested the Best Buy app, the Apple Pay button was available to us at checkout.

 

To help us continue looking into this for you, please reply with the following:

 

  • What device are you using?
  • Are you signed in to your BestBuy.com account?

 

I look forward to hearing from you.

 

Regards,

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎10-02-2015

Re: Best Buy Cell Phone App FAQs

Hi John,

 

I'm using an iPhone 6 (not a 6S) with iOS 9.0.2.  I am signed into my BestBuy.com account.  When I select "Cart", I see my name just above the yellow Checkout bar.  There is not an Apple Pay option shown on that screen.

Posts: 8,360
Topics: 367
Kudos: 578
Solutions: 353
Registered: ‎09-29-2008

Re: Best Buy Cell Phone App FAQs

Hello photobug,

 

Thank you for sharing the additional details. 

 

I will need additional information to continue our research, so please watch for a private message from me with that request. To check your forum inbox, ensure that you have signed in with your user name and password, then click on the envelope icon in the top right of this page.

 

Regards,

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 20
Registered: ‎10-02-2014

app crashing on ios 11.0.2 needs fixing asap

the app is crashing often on ios 11.0.2 iphone 8+ i didnt see anywhere to report this to the devs so they can look into the issue 

Member
Posts: 13
Registered: ‎04-01-2017

Re: Best Buy Cell Phone App FAQs

Basically, I have two things. The first is that the Best Buy app fails to connect at all if my phone is connected to a VPN or proxy network. This is fairly inconvenient, as I am usually connected to a VPN while on public Wi-Fi networks.


Second, the app now prevents taking screenshots. This behavior was intentionally implemented by the developers.
Really my question is, why.


Why am I disallowed from capturing screenshots inside the application? And why are proxy networks and Virtual Private Networks (VPNs) being censored.


I am able to access to application fine if I disconnect my VPN. But while connected to my VPN, I receive the message "We're sorry, something went wrong. We're having trouble communicating with our servers. Tap to try again."


It seems this is intentional as well, possibly to prohibit network exploits or such.


Really, I just wanted clarification for why this behavior was implemented.