08-12-2017 01:56 PM
08-14-2017 05:26 PM
Good Afternoon GlenHale-
We appreciate all the time you have spent working with the Montgomery, Alabama, Best Buy, and also other entities affiliated. It’s disappointing to see how much you have endured trying to get a resolution for the situation at hand, and we are grateful for the time you have spent registering and posting on the Best Buy forums!
Please know up front, I may be unable to change any outcome which has already been enforced, but I’m hoping to get a better understanding of the conversations you have had so far with both our phone agents and our store leaders. I’ll be reaching out for the stores feedback on the situation as well, in the meantime, send me a private message containing your full name, customer service pin, and any case numbers provided to you.
With this information and the reply back from the store I should have a good understanding of what has already played out this far. I’m really looking forward to working with you soon, and don’t forget to send me the private message by clicking the blue button in my signature below!
|JJ|Social Media Specialist | Best Buy® Corporate|
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