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Return/Cancellation When a Reward Certificate was Used

by Senior Social Media Specialist Senior Social Media Specialist ‎03-06-2014 11:53 AM - edited ‎01-31-2017 10:40 AM (26,430 Views)

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Processing a Return or Cancellation When a Reward Certificate was Used



Q:  If I redeem a reward certificate and then process a return or cancellation, will I get the certificate back?

A:  The certificates point value (250 points = $5) should repost to your account following a return or cancellation.



Q:  How long does it take for a certificates point value to repost to my account?

A:  It can generally take between 3 and 6 business days.



Q:  If the certificates full point value does not repost to my account after 6 business days, what can I do?

A:  Please reach out to us on the forum, and we will see what we can do to help.



Thank you for all of your time.  For any other questions please visit our My Best Buy Program Terms.