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Return/Cancellation When a Reward Certificate was Used

by Senior Social Media Specialist Senior Social Media Specialist on ‎03-06-2014 11:53 AM - edited on ‎03-26-2018 12:31 PM by Social Media Specialist Social Media Specialist (32,631 Views)

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Processing a Return or Cancellation When a Reward Certificate was Used



Q:  If I redeem a reward certificate and then process a return or cancellation, will I get the certificate back?

A:  The certificates point value (250 points = $5) should repost to your account following a return or cancellation.



Q:  How long does it take for a certificates point value to repost to my account?

A:  It can generally take up to 3 days.



Q:  If the certificates full point value does not repost to my account after 3 days, what can I do?

A:  Please reach out to us on the forum, and we will see what we can do to help.



Q:  My reward certificate was issued without a point value associated with it. How will this certificate be returned if it's the point value returned?  

A:  Reward certificates issued from promotional offers do not add points to your account to be deducted for the reward. As such, these are intended to be used as one-time use coupons rather than normal reward certificates and will not be credited back. 



Thank you for all of your time.  For any other questions please visit our My Best Buy Program Terms.