Processing a Return or Cancellation When a Reward Certificate was Used
Q: If I redeem a reward certificate and then process a return or cancellation, will I get the certificate back?
A: The certificates point value (250 points = $5) should repost to your account following a return or cancellation.
Q: How long does it take for a certificates point value to repost to my account?
A: It can generally take up to 3 days.
Q: If the certificates full point value does not repost to my account after 3 days, what can I do?
A: Please reach out to us on the forum, and we will see what we can do to help.
Q: My reward certificate was issued without a point value associated with it. How will this certificate be returned if it's the point value returned?
A: Reward certificates issued from promotional offers do not add points to your account to be deducted for the reward. As such, these are intended to be used as one-time use coupons rather than normal reward certificates and will not be credited back.