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How Do I Report Missing My Best Buy™ Points?

by Senior Social Media Specialist Senior Social Media Specialist ‎03-05-2014 03:05 PM - edited ‎08-02-2017 08:32 AM (43,933 Views)

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Reporting Missing Points


Q:  How long does it take for a purchase to appear as pending in my account?

A:  It can generally take a couple business days.



Q:  What can I do if a purchase has not emerged as pending after a couple business days?

A:  If a purchase was not attached to your account at the time of purchase, you can report it as “Missing.”



Q:  How do I report a purchase as missing?

A:  You would want to do the following:

  • Login to
  • Click on "Report Missing Points" under Your Rewards on the left side of the page
  • Select either, Best Buy Store, or (Best Buy for Business)
  • Enter the Customer Service Pin number and receipt total off the receipt for store purchases OR order number, billing zip code, and order total for online orders.
  • Click the button that says “Report Missing Points



Q:  How long does it take a purchase to emerge after having been reported?
It should take about 3 to 5 business days.



Q:  I tried to report a purchase as missing, but encountered an error message.  What can I do?

A:  You may have more than one active account.  If that is the case, we can look into merging your accounts.  The purchase may already be attached to your account but may not qualify for points.



Q:  What might prevent me from being able to report a purchase as missing?

A:  You were not a member at the time of purchase or it has been more than 180 days.



Q:  Can I report a Magnolia or Pacific Sales purchase as missing online?

A:  No. While those purchases may have a receipt pin #, they are tracked via their invoice #.




Thank you for being a member of the My Best Buy™ program!