2 weeks ago I ordered a guitar through my local best buy. I used my charge card to pay for the guitar. The man working in Musical dept said that Cordoba ships quickly and would probably get it within a week. The man working at best buy said the order gets sen to corporate, they then place the order through cordoba, cordoba sends it to corporate and corporate send it to the local best buy. I had recieved a confirmation of the order via email that day by the time I got home.
Its been 2 weeks now since I first placed the order. Ive called best buy several times to ask them to please track the order and tell me what the status is on my guitar, they of course dont know anything and said they couldnt help me. If I ordered through a manufacturer or some online store, I would be able to track my order, and call and ask the status of an oder, and would expect the same thing here.
2 weeks might not seem like a long time however corporate should of recieved the order instantly, and placed the order. So where is my guitar? And why cant anyone tell me where it is? The only reason i used my charge card is because I had to buy a new computer the same day, I was going to order this guitar via manufacturer but decided to give this a try. It would of taken 3 days to ship to me had I done it that way. Of course I now realize perhaps I should of.
The other issue here is I already have recieved a statement. I feel like canceling this order due to the fact no one can tell me what is going on. And I am not making a payment on something that 1) I dont have and that 2) no one can track. So how do I know this order even exists? How do I know corporate is doing there job? How do I know the local best buy did there job? If it cant be tracked then it doesnt exist..
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