05-14-2011 08:45 PM
I used to play guitar all the time until my kids were born then I stopped for a long time. I'm just getting back into it now and decided to buy a new guitar at Best Buy while I was in Duluth, Minnesota last month. I saw an Epiphone Hummingbird and liked the look of it, so I got one. The guy in the store unpacked a new one for me and tuned it and said it was good to go. I was in a rush so I didn't really have a chance to try it too much in the store (my first mistake, I know). When I had a chance to play it, I found that the neck was so out of shape that it was basically unplayable. The next time I was in town I took it back to the store and asked if they could do something with it for me and they said no - I could either have a refund or pick out another guitar.
I looked around and found a decent looking Dean acoustic for the same price and the guy in the store got a new one from the back for me. He tuned it up again and looked a the neck saying it was ok. I tried it out this time with some basic chords and a few tunes I know. It sounded ok so I took it. Later, when I had a chance to really sit down with it I found all the strings from the 11th to 14th fret were buzzing. I took it to another guitar shop and they said it needed a fret dressing, set up and new strings and would cost me about 1/2 of what I paid for the guitar.
I haven't been back to Duluth for a couple weeks to go back to the store, but I hope to be next week. Shouldn't the store be responsible for making sure the guitar is 100% playable and properly set-up before it leaves with the customer? I'm sorry, but I doubt that the kids that work in the musical instruments section of Best Buy have the required technical training required.
When I do get back there, should I just get a refund and move on or should I press them to do the fret dressing, set up, etc? Thanks.
05-17-2011 06:17 PM
Hey thank you for visiting our Community Forums! I am so sorry to hear that you were not satisfied with your first guitar and still not with the new guitar. As long as you are within the 30 day return/exchange period you should be able to visit so the store can take a look at it to see if the guitar is defective. If so they can exchange it for you or if it’s an easy fix, they can fix it for you. I hope you are able to leave the store with a piece that you are truly satisfied with. Please let me know if I can be of any further assistance.
05-17-2011 06:23 PM
Thanks for replying to my message. One question for you: I made the orginal purchase of the 1st guitar on April 18, and did the exchange for the 2nd guitar on April 26. I haven't had the opportunity to return to the store since then. Does the 30 day return/exchange period begin on the date of the original purchase or does it begin again for the 2nd guitar on the 26th when I did the exchange? Thanks.
05-17-2011 08:18 PM