11-25-2009 10:07 PM
I have had the same problem in total of at least 25 stores across the country.. I do travel with my music...... I went to the store in Memphis Tenn and that is where they should know about musical instruments...... I do not shop for musical instuments at any Best Buy because of their lack of knowledge. I also tell the people that ask my opionion not to go there.......If you want to buy there that is your choice, but if you really want good advice on the instrument you want to buy,,,,,,go somewhere else
12-09-2009 06:10 PM
I tend to agree with you on this. I had managed a Car Stereo shop for 10 years (one of Best Buy's biggest competitors) BB is exactly the same as far as knowledge goes in this same area and always has been. I went into my local BB last week to buy a dash kit and wire harness for my vehicle, and they acted like I just insulted their mother. Almost anybody can get a job at BB, and all they have 2 do is show interest in the position, pass all the red flags on the hiring website(Unicru), and they're in. I am a semi-pro musician, I play around 100 gigs a year locally. I own more than $25k worth of guitar and pro sound equipment, and... I would be leary of buying anything music related from BB unless I was in a pinch, and I didn't have any questions about what I was buying. But, BB knows this, as most pro or semi-pro musicians are not stupid when it comes 2 their gear. Most true "gear heads" as they are refered 2 in this post, do their research online, or by talking 2 other pros that have this equipment or something of the same manufacturer. Here's what deter's me from buying MI @ BB: they sell the same cookie cutter entry level crap that GC overloads their stores with (check the website, almost every piece of high end gear is "sold out online" or "not available for shipping"), at no disount to the buyer, with only financing as an incentive 2 buy. No thanks, if these so-called musicians that are employed at BB were 4 real, they'd realize that individuality is one of the bigest driving forces of a true musician! I don't want the same guitar and amp that Timmy Toolbox got 4 XMAS from Grandma at her local BB! Most real musicians will feel the same way, and avoid BB unless in a pinch B4 a gig they need something in an emergency, and the local BB is the only music store open. The elite manufacturers usually avoid chains like this because they can't keep up with the demand 4 product a huge chain like this places on them, and because of the slack return policies which basically let any numbskull abuse a product and then return it with no questions asked within the return policy date retrictions. I don't think Mesa would like 30 amps a week coming back 2 them as a defective return when some deushetard had a bad cable in his pedal board and thought the amp was bad. You know what? They wouldn't even put themselves in that position. FMIC is big enough to handle that kind of nonsense, but how long will they tolerate it? Let this thing run it's coarse, once MI doesn't meet their sales budgets after 2 years, they'll cancel the program. In the meantime, just tell all your musician buddies to stay away from MI @ BB, and it will happen soon than later.
12-19-2009 07:00 PM
Oh yeah If ANYONE wants a Vintage Best Buy MI Shirt....LoL...Red Limited Edition.... i'll slang it to one of you fan boys out there for $100. You all did know the original uniforma were a funky burgundy red right? I actually laughed when I came across it the other day. I got a blue one too... but that's not the OG limited press' before they decided maybe red looked mighty weird in a store of blue...
12-19-2009 08:45 PM
It was the same scenario at CC when I worked there. All of the District Managers and Regional Managers preached about disciplines and strategies, while all along not knowing an ounce about the products they were responsible for managing. Take satellite radio for instance, when it first hit the market, XM & Sirius were separate companies, fighting for market share. XM had more money and bigger partners backing them so CC jumped on board and secretly pushed XM over Sirius. It was never verbalized to us openly, but all the special deals were on XM equipment and not on Sirius, all of the ridiculous advertising posters, stands, 10x10 signs, tag holders, package deals... whatever you want, were XM advertising, not Sirius. They even had 10 times the product in stock of XM over Sirius at any given point! For the longest time we couldn't"t even get Sirius equipment, but we had millions of dollars of XM gear piled up everywhere! Yet, back then, if anyone took the time to listen to Sirius for one full day, then listen to XM for one full day, it was no comparison! Sirius crushed XM when it came to good, well thought out playlists. Their channels ran true, the alternative channel played exactly that, not 4 genres of music like every XM channel did. You could put any XM channel on and hear the same 30 songs in the same freakin order any day of the week. Sirius had way more variety in their song selection and strayed away from the mainstream garbage XM regurgitated everyday. They had better coverage due to more satellites and better technology, XM rented bandwidth from other satellite companies, Sirius OWNED their satellites! Despite all this, CC made so many bad business moves they worked them selves into a hole they couldn't climb out of. I bailed a year and a half before they went under, it was obvious 2 years ahead of time what was going to happen. And guess where 60-70% of CC's corporate employees and district/regional managers went? What comes before C in the alphabet? Yeah 2 of those. That's probably why MI@BB's shirts were maroon starting out, the CC Roadshop uniform was Maroon shirts for the longest time. Probably just coincidence, but it wouldn't surprise me. So yes, the downfall of MI@BB is not the employee's fault, it's the deushetards in the big offices who don't know the difference between a humbucker and a single coil. Who don't know what 60 cycle hum is, who probably bought a vintage Les Paul to hang on their wall in their office. Oh wait, they got that $10,000 guitar for free cuz they have some back door deal to sell so many LP specials at Xmas...
01-15-2010 05:21 AM
I completely concur with the OP.... do NOT buy your pro gear from a chain.....
You can see my latest, and last experience with BB, here:
01-16-2010 05:19 PM
I met one sales guy at Best Buy that hasnt even played on stage yet in front of thousands but knew the instruments half way.
How many stores have empployees that have played on stage in front of thousands? Moreso, what the heck does that have to do with his musical skill or knowledge? I understand your premise but comments like that are not going to help your credibility.
As for the BB employees who think you can even come close to competing on price, you're either being intentionally deceptive or you haven't shopped around. Aside from some of the big sales or clearances, BB is terribly overpriced on everything. Forget about the PM policy as BB can and does find any and every loophole possible not to match competitors' prices.
I can't make any comments in regards to the service or knowledge wihtin the music department as I have never even spoken to anyone there. I have a local guitar shop that offers a much better selection and pricing and after an initial "Can I help you?", no one pesters you which is more than I can say for any of the 30 BB stores I have ever in. I don't blame the employees for this one. I am sure management rides your a** to hound customers in an effort to "help" them.
Now as a computer geek with over 12 years experience and knowledge in numerous aspects of hardware, software, coding, etc, I can tell you that I have yet to find a BB employee who has any real knowledge of PCs in the computer department. I am sure they do exist but let's not pretend that management makes any effort to put knowledgable people on the floor. When I did my Christmas shopping there the 3 salesmen working the laptops couldn't tell me a single thing about any of the models that wasn't already pasted on the sticker. When I asked one salesman if he could disable the touch click on an HP for me (CP was locked), he said it was impossible. Completely incorrect. I then had the Geek Squad manager start up a conversation with me in which he said "no one ever needs more than 4GB of RAM." Another ridiculous statement. They probably taught him this in some 1-hour BB seminar. Joe Smith may not need it to surf the net and type his work presentations, but I have 6GB or more in use almost daily during video editing and rendering tasks.
03-01-2010 05:11 PM
Hello Folks, I just couldn't pass this up. I have bought Guitars from all over from here in Calif.,. To Germany, from "mom&pop's" to chains and the "chains" have good and bad as all stores do with some knowing and some don't about what they sell. I think it's up to us the keep "friends"(those who we have help us and have gotten to know) on the updates in the field (brands) as we are most likely more at their Web sites. That said, here in So Cal, I have several guitar shops to go to but the ones that are nearer are the big three, Sam Ash, Guitar Center (who is owned by Home Depot/ Toy's R Us for those who didn't know) and Best Buy( which I was one of the many who when asked how they could serve us better suggested a musical dept ) now when I go to the other stores I see broken necks, missing parts and other missing and/or destroyed items in their stores compared with the little shop in the store were the salespeople are vigilant and one on one touch keeping things legit,and they are able to make adjustments with the section Manager or store manager and get back to you within minute not a hour or so (GC doesn't do this any more, the price you see is the price, period! Even if it's damaged or broke.) I'm happy with Best Buy while they may have a select group of items on the floor they usually have others in the back or are willing to order that paticular guitar/bass/amp etc... in the color (as long the manufacturer stocks it) you want. I have a good rapport with the sale personal at the Hawthorne BB here in LA and I give them tips on re-stringing and what's new as far as the Guitars/Basses of the instruments that appeal to me and drop hints to what I would like to see and they listen. And they have even gone as far as helping me out when I donated two guitars to the two schools I worked at for a silent auction to raise monies for their individual Libraries Best Buy was there.
03-02-2010 10:50 AM
That's awesome, cooper1! Thanks for sharing your experiences working with the Hawthorne Musical Instruments crew! It's always good to hear from satisfied shoppers.
I'm interested in what other insights you might have to share because it sounds like you've contributed some of them when presented with the opportunity in the past. Feel free send me a private message if you feel compelled because I would love to hear what you have to say about our Musical Instruments operation. You can send that message by clicking my user name (Kyle-BBY) and then clicking the "Send this user a private message" link on the right side of the page.
Thanks a million,
03-21-2010 07:17 PM
I hate bias people.. Just because block stores sells at a more affordable proce them music stores makes what ever they sell a lesser of an item.. Stupid.. Soo a Korg M3 88 will be a lessor unit then one bought at a actual music store? Or a Strat or a set of Yamaha drums, or anything for that matter? The person to blame is your self for not demoing what you are buying. I have never once gone into a Best Buy and had not ever been given the time or a place where I could demo anything I have ever wanted to buy. Even with out reguard to playing loud. One thing about Besdt Buy is if you have issues with it bring it back, no issues at all. Bringing an instrument back to a music shop your in for a long long hassel.. Here let me be bias.. Music teachers support music shops that support thier school, or place of teachings. There is no lie in that.. If you dont like Best Buy then shop somewhere else and spend alot more then you have to for the same EXACT item..