It usually takes 2-5 hours due to fraud checks. Make sure to check your spam folder as well in case it gets kicked there. The store also has to "pick" the item in the system to send back a signal that the item has been found is being held. May want to call the store and make sure if they've found the item.
Anime otaku
I am currently a Bestbuy employee that supports in every department except for Mobile Phones and musical instruments. My views and opinions are my own and do not reflect the position of Bestbuy as an organization.