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Posts: 1
Registered: ‎03-05-2018


hello corporate i hope your listening,
this is for all the steelbook collectors out there that just can't take best buy's way of packaging and selling what they call collector's steelbooks. since best buy has 95% of the blu-ray steelbook market in the usa they don't care about the steelbook collector's. why because they know you have to buy the steelbooks from them. my collection is growing to way over 6-700 steelbooks and counting. how many times is best buy's warehousing gonna keep shipping COLLECTOR'S STEELBOOK in these flimsy crappy paper thin bubble mailers????? It boggles my mind that you sell them as collectors items yet you package them like there not !!!!!... i just don't get it !!!!! i will have say over the 3 years of collecting steelbooks that i had to return the damaged ones well over 30-40 times... not only does your shipping carrier don't care but best buy don't care either. helloooooo warehouse why do you have to ship them in a flimsy crappy paper mailer????.... you mean to tell me best buy can't afford to ship my 38 dollar item of my hard earned money and ship it in a cardboard sturdy box???? you need to get with the program and start shipping every steelbook you sell in a cardboard sturdy BOX!!!!!!!..... how many times do i have to write letters and call corporate and inform them of what's going on????
also, best buy stop mass producing them and then claiming there collectors items.... there not if you make a million of them. there worthless !!!!
since best buy sells over 125-150 "collectors" steelbooks online someone like myself needs to educate the shipping department!!!!!
i just hope and pray everyday that some other company dwarfs your compaany and starts producing steelbooks because best buy only cares about one thing . the almighty DOLLAR. not you. not m. not any steelbook collector.......

Posts: 8,061
Topics: 337
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Registered: ‎09-29-2008

Re: steelbooks

[ Edited ]

Hello steelbook,


Welcome to our Community. As a collector myself (not of steelbooks, but of plenty of other things I enjoy), I understand the importance of a pristine undamaged product when adding to my collection. I'm discouraged to hear you've had such difficulties with damaged shipments and I apologize for any disappointment you've experienced.


I appreciate your feedback both on the shipping of the steelbooks and the concerns you have regarding the items being generally available as opposed to limited. As to the former, Best Buy depends upon our carrier partners to deliver your shipments efficiently and intact. In addition to having made your concerns known to Best Buy, I would recommend contacting the carriers (e.g., USPS, UPS, et al.) since you seem to be having a consistent issue receiving damaged goods.


In reference to steelbooks not being limited editions, collectibility has come to be defined by scarcity, but it hasn't always been the case. It may be only my opinion, but if there is a standard package and non-standard one (like a steelbook), the non-standard is inherently collectable regardless of production quantities.


In any event, I appreciate your feedback. Best Buy cannot hope to improve in meaningful ways without the input of our valued customers. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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