Mobile Phones & Broadband

[jamaplus1]

A couple of weeks ago my wife spilled water on my fascinate. I didn't think much of it because when i took the back off it wasn't that wet at all. A couple of weeks later it starts getting really hot. Dies after an hour with full charge. And freaks out on me. Apps won't open signal not showing even though its in a great service area. So i took it bb and they shipped it out to get fix. Glad I have water damage insurance right. Well maybe not! Ivr been reading on the forums that bb won't fix a water damaged phone and that there are dots on the battery so they can tell and just deny it right away. Is this true than why am I paying 10 bucks a month if they won't even look at it? Do I need to buy another phone if they won't do it or do they replace since I have insurance And I can rest easy?

[CrystalWoW Valued Expert]

That is not correct. They just don't cover full submersion, like if every single water thing was set off throughout the entire phone. Your phone will either get replaced with a refurb or fixed.

[jamaplus1]

Hpeofully fixed. But the best buy employee told me that url phone is discontinued and that they don't make them anymore. I just bought the Samsung fascinate two months ago and its already discontinued. Maybe its been out for a while though. Don't keep up on phones. If its discontinued does that mean either they fix my phone or i have to buy a new one

[CrystalWoW Valued Expert]

No. You will most likely get a refurbished phone, regardless of whether it is discontinued or not. If they can't fix it or get a refurbished one, then they will replace it with a new phone.

[jamaplus1]

Thankyou crystalwow I may sleep tonight

[CrystalWoW Valued Expert · Accepted solution]

Awesome. Good luck. Hope the process is speedy and painless for you