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ccarr2792
Posts: 1
Registered: ‎02-01-2012

"The following numbers are not eligible to be transferred."

Hi, I'm trying to buy the iPhone 4s on Sprint's network(currently on T-Mobile) and I would like to have my number transferred but everytime I try it gives me that message.

Any ideas on why my number is not eligible for a transfer?

 

Thanks

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DanK
Posts: 2,254
Topics: 29
Kudos: 163
Solutions: 145
Registered: ‎10-14-2010

Re: "The following numbers are not eligible to be transferred."

There are various reasons why a number would not be able to be ported, so it's useless to speculate. I would recommend either calling Best Buy Mobile or doing this transaction in-store.
________________________________________

Dan K. | Connectivity Business Group
Any opinions expressed in this post are those of
the author and do not represent Best Buy Co., Inc.
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Valued Contributor
NoNoBadDog
Posts: 2,133
Registered: ‎11-21-2008

Re: "The following numbers are not eligible to be transferred."

You do have to canel your existing contract and cancel service on the number, then have that nimber available for transfer.  You cannot have the same number on two carriers simultaneously.  You should do the wswitch in store so that the porting is done properly so you do not lose the number.

 

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