02-22-2012 11:43 AM
So I bought an htc g2 last year with 4g, microsd card slot, keyboard etc. I have black tie protection plan drop the phone and break the screen. It gets sent out for repair and comes back 3 weeks later with a working screen but broken headphone jack and keyboard. It also resets itself once an hour. Send it back out get rapid exchange. Refurbished phone screen goes black the next day. Rapid exchange again-same problem. Go to get another refurb phone and they dont have g2s anymore so they offer me the nexus which is 3g, has no keyboard and no slot for my 32gb microsd card. They cant even send my phone out for repair. I talk to the manager at my union square store who says he will send an escalation. Never hear back from him. Go to the mobile store across the street where a woman helps me and sends a new escalation. I call back a week later and she says they never got back to her and says she will call me back. She calls back and tells me they said its out of their hands. I call 1888 best buy the next day and get a great customer service rep who understands that im being downgraded and says his supervisor will send an email to my local best buy store to allow a "junk out" . I think wow this is great and go to my store where the manager says he knows of the issue but hasnt gotten the email. I wait 5 more days and try to get back in touch with the missouri call office i spoke with. After finally finding someone who can transfer me there i leave a message because the person i spoke with and his supervisor are in a meeting. I am promised i will get a call back. Never happens. I again am lucky enough on the 4th call to get transferred to the same office and am told that the email was sent. I call my local best buy and am told there is no email. I cant believe the frustration.
what do i do next? after 3 crapped out phones and a month of not being called back and told misinformation I still have a brick that was sent to me defective.
02-24-2012 11:38 PM