Mobile Phones & Broadband

[jwills1218]

#251 Arrowhead

Glendale, AZ

Anyone else pre order from them? Trying to see if i can get any information!

[jwills1218]

Just got the call. NO IPHONE for me! 

I'm so glad the BB associates and store manager "Guaranteed" I would get my iphone on release day.  I should have spent more time on APPLE. Once I heard BB was doing pre orders I knew that if it didnt work in the middle of the night, I would just go to BB in the morning. EPIC FAIL!

[grubSTAKER]

I ordered mine from the Arrowhead location on Friday last week.  I was also guaranteed a phone at launch.  I called on Monday and was told to expect a call with an ominous disclaimer that they didn't know what was happening with the iPhone...?  I never got the call, so I went down this morning.  The guy said they only got 15 phones in the first shipment.  He showed me the pre-order list; between 30-40 16gb orders, and I was dead last.  He assured me they would have shipments arriving daily/soon.  Considering I speak to someone different every time, and that each one has lied about what to expect, I won't put much stock in that comment.  I did note that the list also had a section for people wanting to switch from either the white or 32gb options to the 16gb.  I hope they don't get bumped in front of the rest of us that knew what we wanted!

[grubSTAKER]

Another note:  I stopped by the Best Buy at Happy Valley and Lake Pleasant Parkway around 7:45a, and there were about 8 people waiting outside the doors, which in the end was a waste of time, because they had told me later they too couldn't fill all their pre-orders.  i went to the WM on Lake Pleasant Parkway, and they had nothing at any time.  The RS nearby had nothing, and didn't fill ANY pre-orders.  I called the Arrowhead Apple store, and the guy told me they could only fill pre-orders, although I find that hard to believe.  Maybe they just had a limited amount of unreserved phones that went quickly, but I saw very little action in/around the mall this morning...

[grubSTAKER]

I understand Best Buy can't know every move Apple is making, and that they aren't an easy company to work with.  However, it seems very unlikely that they don't know the expected inventories for the first few weeks of availability, or when they are likely to get them.  Blogs around the country knew expected store inventories a week before launch.  It seems more likely that Best Buy stores simply wanted to make a quick buck, so they didn't turn people away despite the fact they wouldn't meet the demand promised.  Every time I call my local store, they tell me it will be any day, without letting me know if they have received another shipment since Thursday.  If I don't have the phone before week's end, I will cancel the order and order from Apple, letting everyone know not to pre-order anything from Best Buy (not that many people shop there anymore anyway).  At least with Apple I am given an accurate expectation.

[lilmissmarcher1]

I actually worked in Best Buy MObile at the Glendale store from 10/09-10/10;....I was the unlucky person who had to call everyone on the iphone preorder list to deliver the bad news. It was a bad job considering I hated being the one to break the news.

It was difficult because we were promised enough to fulfill our lists. Apple was unaware of the huge turnout they had. IT was not only frustrating for our customers, but for us as well. We sincerely felt bad for every customer who did not get a phone on launch day.

[CrystalWoW Community Veteran]

Please do not bump old threads.