Mobile Phones & Broadband

[DPL]

I'm purchasing an upgraded phone as a Christmas gift for my wife, so I cannot bring her existing phone in for transfer without ruining the surprise. 

Do I have to complete the transfer from old to new phone in the store or can I do that at home after she's opened the gift? 

[DanK Best Buy Employee]

Which carrier?

[DPL]

AT&T

[DanK Best Buy Employee]

There should be no problem doing that in-store. Make sure you let the associate know that it's going to be a surprise.

[DPL]

Any prep prior to activation? Like uploading contacts to AT&T with the old phone?

[DanK Best Buy Employee · Accepted solution]

It really depends on the phones. You can make sure everything is backed up to Google or the memory card or whatever the phone supports, but there are a lot of variables. But don't worry, you won't lose anything by upgrading. You can always bring your wife into the store after Christmas so they can transfer everything for you.