Mobile Phones & Broadband

[0123X]

I just received an email saying that my pre-order is still not available and that it would be cancelled in 5 days, if not available by then?  Will I need to stop by the store to make sure it's not cancelled?

[DanK Best Buy Employee]

0123X, That email was sent in error. No action is necessary, your reservation will remain until your phone arrives.

[0123X]

Thanks for the response, Dan. I had already spoken with the CS rep over the phone earlier this morning. They told me that they extended the pre-order for me and will notify the branch that I pre-ordered at back on 10/7. Nontheless, even if it was in error, it's somewhat odd because I received a similar email in the middle of last month, around 10/16, saying that the pre-order item was "unavaialble to ship" and that I should check other branches to see if the item was in stock there. Overall, there just seems to be a disconnect between bestbuy.com, the email follow-ups, and the actual store locations. That's not even taking into consideration the disconnect between Apple/Sprint and Best Buy as far as providing supply of the product, which ultimately is the main issue at hand for all the Best Buy locations. I'm actually far more patient with this situation than I normally would be, mostly because this phone will not be for me, but another family member on my account that I was gifting this phone for. The worst part of all of this is, it was supposed to be a "get well" gift for that family member while they were recovering from surgery. That plan went out the window when the phone hadn't been shipped to Best Buy for the past month...LOL.

[buythefarm]

Dan,
I have not received any of these emails, or even a phone call with a any update. I call every few days but the salesperson never asks my name.

Should I be worried I'm not on an official list. Is there a procedure my store should have been following?

[DanK Best Buy Employee]

buythefarm,

You really shouldn't have received any emails, the people that have received some got them in error. If you want to make sure your order is still active, I suggest one of two actions:

- If you have your pre-order confirmation page, find the "OMS id" number. Call your local store and speak with the sales operator (you don't actually need to speak with Best Buy Mobile for this) and ask them to check the status of your OMS order.

- If the above doesn't work or you can't find your OMS id number, then you would need to speak with a Best Buy Mobile associate. They should be able to pull up their report and at least see if your name is on it and your order is still open.

[buythefarm]

thanks

[HittingCoach]

buythefarm,

You should have received an initial email indicating that you pre-ordered your phone... Did you get that one?

[buythefarm]

No, I have not received anything. that's what makes me nervous. they basically had the list on a legal pad.

Dan K gave me some good info so I know the order is in, just not if there is an official list of who is first,s second or third in line.

[busch1974]

You are right best buy treats it's customers like crap, I know that first hand this week.