04-22-2012 11:37 AM
My sister and I went to Best Buy on Black Friday so that I could get a laptop (among other things). They told us while we were waiting in line that there was a deal to get $100 off of a laptop by signing up for a broadband card. While we waited for the store to open we discussed this deal, since I was already getting a laptop. I believe but I am not sure, that at this point I asked what the early termination fee on it was, and I was told $100. Once we were in the store (the 7th and 8th person in), we went to the computer area to get my computer, and to inquire further about the broadband card. We knew that if we signed her up for it that it was going to be a brand new thing and we were not sure if it would work for what she needed. At this point, we specifically and repeatedly asked about the early termination fee. We were told that it was $100. So I said, in so many words, directly to the sales associate, "So if I get this laptop, and I get the broadband card, and decide later that I do not want to keep the broadband card, I will end up breaking even." and he said, repeatedly, "Yes." It all sounded like a fail proof plan.
Well, the broadband card worked just like it was supposed to, and we were even willing to get over the fact that we were never once told anything at all about a $36 activation fee, but my sister needs more data than she can get with it, so we decided to cancel the Sprint plan. I saved $100 on the laptop, and now I was going to pay $100 to cancel the Sprint contract, no harm done. However, when she called to cancel, they told her that it was $200. So she told me this, and I checked the contract, and sure enough, it says $200.
I know that you will all say that I should have read the contract. But should I really have to fact check everything that I am told by a sales rep when he says it about 5 times, never once showing any doubt that he was right? I know it must be impossible to keep track of all the different policies, but if he wasn't sure, he should have looked it up.
Am I really expected to click through 10 pages of tiny text on a pin pad while trying to check out on Black Friday? It took me 6 hours to buy 3 items, and I was the 7th person in the store. I can only imagine if everybody actually read the contracts that they were signing.
Basically I feel like Best Buy owes me $100. Well I went to the store where I purchased all of the stuff on Black Friday and explained to them everything that I have relayed here. The manager was extremely helpful and nice. He was pretty much best case scenario as far as managers go. After I explained this to him, he explained that the most that he was authorized to do for me was a $50 gift card. I accepted this, because I felt that if I didn't take it I may never get anything.
I now implore to you, Best Buy unboxed, to complete this tale of redemption. I am still owed $50 by your company. What can you do to resolve this problem?