Mobile Phones & Broadband

[kbjohn91]

I had ordered a new Samsung SCH-U370 on September 22nd (11 days ago) as a cell phone upgrade, which, at the time, was available only online, and only via in-store pick-up. The SCH-U370 is a serious step up from my current phone (and all the other phones on Verizon.com that don't require a data plan), the price was right at $29.99, and luckily I had a Best Buy Gift Card to cover it, so I went ahead and purchased it. Shortly after completing my order, I received the order confirmation email, letting me know that my order is being processed and that Best Buy will "get my order ready as soon as possible." After a couple of days without receiving the pick-up confirmation email, I decided to search for the phone again and check if it's still available, only to find out that it's completely sold out online - practically just after I had ordered it! I've been patiently waiting for 11 days now. I sent two email inquiries to BestBuy customer service, only to receive the same useless automated response telling me to call 888-BEST-BUY if I'm looking to cancel or modify my order. I'm not looking to cancel or change my order! I just want the phone I ordered! Can anyone from Best Buy give me some kind of update on my order? If the phone is even still available? And if it's not, that's really messed up, Best Buy. When I found the phone, it was available, and so I bought it - I should get the phone I ordered, not be told that I can't get it anymore. But if that's the case, can I least get refunded on my gift card?

[DanK Best Buy Employee]

Since you ordered it for in-store pickup, I would give the store you selected a call to make sure they have it in stock.