12-24-2010 05:03 AM
I purchased a prepaid T-mobile phone. It doesn't get any signal where I work. I tried to return it but was told I couldn't because it had been activated.
What is the Bestbuy policy on returning no contract phones?
12-24-2010 05:49 AM
12-24-2010 05:50 AM
12-24-2010 07:09 AM
Thanks for your replies. I had emailed BB customer service and the auto-reply said my question would be answered in 2-3 days. That was 4 days ago. The forum answered in hours.
I'm off work today on Christmas eve, so I'll try to return it again this morning. I sure don't want to wait till after Christmas.
12-24-2010 08:37 AM
Another trip to the store and they still refused to take it. The phone comes with 10 mins time and because I activated it and made a call, some of the minutes have been used. The test call I made was about 15 secs long. The employee could not show me any written policy and claimed the regional manager backed up the decision. I'm still stuck with a phone I can't use.
12-24-2010 06:41 PM
12-28-2010 04:06 PM