07-19-2010 09:48 AM
My friend purchased an iPhone 3GS 2 days before the iPhone 4 came out. When he found out about the NEW iPhone 4, (he's new to Smart Phones), he brought his iPhone 3GS back to Best Buy to exchange it for the iPhone 4, prepared to pay the difference for the upgrade. This was within 2 weeks from the purchase. He was told that because they were out of stock and did not know when any more iPhone 4s were going to be shipped, Best buy would cancel his AT&T contract with NO penalties and refund his money. He was then told that he had to pay a 20% restocking fee based on the MSRP of $699.00. NOT the $199.00 he paid for the phone. He even spoke with a Manager who stated the same thing. This is outrageous. Since when do restocking fees apply to the MSRP and NOT what the customer paid for the purchase. He is going back today, before his 30 days to return it, expire and try this again. Any suggestions on how to handle this without getting into another argument with Best Buy?
07-19-2010 05:06 PM
Just return the whole thing and get it from apple.com.
No offense to bestbuy, but I will never get iphone from bestbuy again. This is because if you have issues with iphone 4, it is much easier deal with apple than bestbuy. Bestbuy is a middle man who has so low supplies. If you go into apple store, they will have them available.