Mobile Phones & Broadband

[HunBun23]

At the end of May I added a line to my account and got the Motorola Backflip, everything was fine until At&t released a software update, the phone seriously lags and is a lot slower than it was, my signal is now horrible, in places I used to have 3-4 bars I have zero, could I return the phone for a different one? if it is the software then getting the same phone seems like a bad idea, would they even let me do this or am I SOL?

[Miranda · Accepted solution]

Since the phone was purchased in May, most likely, you won't be able to return or exchange the phone. However, a store could possibly make an exception where software issues are concerned, but it would be done on a store by store basis. Your best option would be to contact your local store directly.

[HunBun23]

Ok, I will do that, thank you.

[HunBun23]

I called BB and they said I have to talk to AT&T since it is a software issue, they can either reverse the software update or give me another phone...we will see what happens after I call.