03-23-2012 11:45 PM
04-04-2012 05:15 PM
Yeah. I am extremely angry off with Best Buy at the moment. I was told, just like you, it covers lost and stolen phones. So I called today because my mother lost her phone, and they say we don't cover that. I also bought the BB plan for my phone and I am really angry that I did. ATT is cheaper per month, and yes, does have a deductible but at least they cover a lost phone! So I would rather pay $50 deductible then $500 for a new phone! This is an obvious issue because a million people are saying they are getting lied too. I will be writing to the entire company if I have to, to get a new phone. I am Premier Silver member and really hope they do what is right. Best Buy just lost a good customer.
Sorry you are going through this.