Mobile Phones & Broadband

[justbrae1]

I've been approved for an early upgrade on my verizon account through a VW customer relations manager, because of a software defect on the HTC Droid Incredible. This was in March. I went to a BBY store last evening, hoping they can help me out, maybe verify with Verizon that I have been approved for it.

No help. The person in BBY Mobile department was seemingly there for the paycheck and looked at me like I was just trying to push him around. I explained everything clearly, but he made no attempt to even make a sale on a 2 year upgrade(im actually officially 1 month early on eligibility from my contract at this point) for the HTC Rezound.

What does it take to actually get people moving in the store to do something for a sale? I'm not asking for a discount or money off, just to honor Verizon's word.

[CrystalWoW Community Veteran]

Best Buy can't upgrade that kind of upgrade sorry. You have to do it through verizon. Not possible to do it through Best Buy.

[justbrae1]

I do know its possible.. I worked at BBY only a few years ago.

[CrystalWoW Community Veteran]

Then you should know that it isn't possible. Verizon has to show a full upgrade in Best Buy's system for them to do an upgrade. If it shows as not eligible because it is an early upgrade, there isn't a thing BB can do about it. They absolutely can't unless you can get verizon to actually change your upgrade date in the system which they won't. For customer satisfaction issues they let you upgrade early, which again can only be done through a verizon store.

[CrystalWoW Community Veteran]

PS Best Buy can move up an upgrade date by 7 days by calling verizon but that is it.

[justbrae1]

k

[itsjustaphone]

Is there a reason you can't just go to a Verizon store?