Mobile Phones & Broadband

[customer753]

I'm posting here because I have not received a promised call back from a Geek Squad supervisor at Best Buy #1679 is Burnsville, MN.  I need help to resolve this issue because I am without my phone.

I dropped off my Samsung Epic on 12/16/11 for service under warranty coverage.  I picked it up 12/22/11.

When I arrived home I powered the phone up, quickly realized it was not activated, and contacted Sprint. 

After attempting to activate the phone the Sprint rep informed me the phone was already allocated to another person's account. The Sprint rep told me Best Buy should have activated the phone before I left the store per normal procedure.

I called Geek Squad that afternoon and Morgan told me to come back in so they can order another phone for me.  I told her that is not acceptable - I live an hour from the store and can not drive back at this time, especially if there is no phone available.  I asked Morgan to send me a phone or work with sprint to activate the phone I have in hand.  She told me they don't carry my model (Samsung Epic 4G Galaxy S purchased in Dec 2010).  I told her I don't care which model - give me the latest version or whatever comparable phone is available.  Put it in the mail and overnight it.  Activate it or make sure Sprint will. 

I signed a contract with Best Buy for warranty coverage and I expect it to be honored.  Morgan told me her supervisor Wii would call to try and resolve.  I have not received a call. 

This is an opportunity for Best Buy to step up and make this right.  I'm asking:

1) Deliver a phone to me.

2) Make sure it is activated.

3) Find a way to make sure I am not charged for this period of time I do not have my phone available.

Who can I call to get this resolved?

[CrystalWoW Community Veteran]

All protection plan coverage is on a carry in basis. You have to return to the store to have it re-rapid exchanged if the phone is not usable.