Mobile Phones & Broadband

[acaraba2]

I am very disappointed with how I am reading about how Best Buy plans to handle the preorder of the iphone 4s. I preorder because I will be unable to get to any store at opening to purchase my iphone. I shop at Best Buy frequently and also chose to make my purchases through you even when things are cheaper elsewhere. I believe you pay for the service you received. I understand it will be a hot item and store may not get much stock, but then whats the point of a preorder. Seriously, though if this is how they will handle it and I don't get my phone by Saturday, this will be the end of my regular shopping there. What upsets me the most is the fact there was no mention of this till 4:20 pm when there was an FAQ on these forums. I swear I try to convince my family that Best buy is where to go for their needs.  This may be the end of a very positive relationship with a company i had nothing but respect for.  I really don't know what else to say but so long.

[Kontogianis]

Agreed on all accounts.

[sean800]

Honestly, this is ridiculous. Why can't they just do  it the same way as last year?

I am the 4th to preorder and will get it two weeks late? Yeah, that's bullsh*t. Oh, and no one mentioned this at the store when I preordered.

Thanks a lot, Best Buy.

[aerobinson1018]

I'm still kind of curious what Best Buy (as a collective whole, not as individual stores) is thinking they are offering with their "Pre-Order" that we would fail to achieve by pre-ordering from Apple or our carriers. Why give them our business if they can't even guarantee us a phone? Why choose them over Apple or Sprint/Verizon/AT&T? 

Hmmmm, Best Buy? What is it that you're offering the consumer that should make us choose you?

[sean800]

Evidently nothing, but it's too late now. Apple and carriers are backed up 1-2 weeks. 

[plmiller0905]

I agree...this is becoming the most horrible experience ever for me. I preordered video games at Gamestop and never ran into this issue. Heck the Gamestop even had two lines set up, one for preorders and one for walk-ins. And their process went as smooth as can be.

If i would've known BB was doing a preorder like this, I would'vedefinately preordered from Sprint. But now I'm somewhat locked in because of Bestbuy's BS.  But this is a learning experience for me, that I will never ever do again.

Now I have to get my folding chair ready and prepare myself for probably spending the night outside or inside the mall Thursday night.....

[jsnone1]

They (CORPORATE) have changed the preorder policy back to normal, preorders will be filled FIRST.

I called my BB Mobile Manager and he said they communicated this to him today

[Bturpin55]

Where is the preorder policy located? Verbals are not binding.

[jsnone1]

It was change in the FAQ srction, but it is currently down.....probably updating it........ you could also go into your store and they have the email, now if they will show you, thats another question LOL

[DanK Best Buy Employee]

jsnone1 is correct.