Mobile Phones & Broadband

[N4tur3Fire]

Take these steps immediately to avoid the PR nightmare that this has become. 1.Immediately investigate and terminate all employees who sold to family members and friends. Dozens of customers reported being called to pickup their phones only to be called back and told forget it they are not getting a phone. The easiest way to investigate this will be to verify receipts. Preorders that were not fulfilled will have a timestamp. If a timestamp on one preorder was June 15th 12pm and didn't receive a phone yet a Iphone was sold to someone with a timestamp of June 16th 10am there is your culprit. 2.Contact all preorder customers. Update them on the status and apologize for this mess. Let them know when the next shipment is expected and what number they are to receive it. 3.Compensate all preorder customers with something whether it's a $25 gift card or free case it doesn't matter. 4. Inform the media, customers on what steps will be taken in the future to prevent preorders from being subject to diversion from customers to friends and relatives of employees.

[aNTZ]

These are actually some really good suggestions. Best Buy would be foolish not to listen to these.

[Jerritp]

horrible customer service so far for the new iphone 4. why because best buy allows apple to push them around. manage your venders! that is your job! and no communication. horrible. 

[Solange82200]

Arrrgh... On the iphone forums I frequent, everyone and their mother already have their iphone 4. Apparently only us people stupid enough to believe in Best Buy right now are still sitting around waiting for something we ordered 2 weeks ago. (not trying to call anyone else stupid, but I just really feel stupid right now, considering I already knew how unreliable Best Buy is about anything)

[N4tur3Fire]

We are stupid. I know I am. But the way we are treated by the employees in the store as if we did something wrong by preordering, is unacceptable.

[icehckylvr]

Trust me....they don't care about any of us...all they care about is making a buck and screwing us at the same time.

[aNTZ]

Since everyone that preordered and went to the other stores got it except us. I really do find the lack of specific information on when to expect my preordered phone insulting.

[icehckylvr]

And trust me I know that from first hand experience. I worked for them several years ago and their big thing was "Get them what they need and make sure you keep trying to add on to the sale". Whether is was cables that were more expensive than you needed, or the service plans, or if you bought a TV why don't you go ahead and get that DVD player you always wanted.

[N4tur3Fire]

Anyone buying the line from Best Buy about not knowing when the shipments are coming? They really do think we are stupid.

[aNTZ]

Nope. This year everything went terribly wrong for Best Buy and if heads don't roll at the top then the shareholders are in for a surprise this quarter.